Identify User Satisfaction Trends with Pendo
June 30, 2025

Identify User Satisfaction Trends with Pendo

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

I use Pendo regularly to read and respond to comments specific to our product.

Pendo helps me to ensure that I have the most up to date information from my users, and it helps me identify trends that our users might be experiencing.

Overall, I say I use Pendo 3 times a week!

Pros

  • I like the format of data pulls
  • I like how it syncs with Slack
  • I like that I can create my own custom reports.

Cons

  • If anything, I would say that the UI could use some improvement.
  • Pendo has helped us increase our overall NPS
  • Pendo has made it easy to reach out to users who are not satisfied
  • We are able to identify trends in our product to ensure user satisfaction.
The main page is a little overwhelming for first time users, but not horrible!

Do you think Pendo.io delivers good value for the price?

Not sure

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Pendo is a great tool to identify trends in the satisfaction of your product. The ability to pull a report, and filter down to specific keywords, or ratings, or even companies, is very useful.

If you are looking for a way to identify your user satisfaction, I would recommend Pendo.

Comments

More Reviews of Pendo.io

  1. Home
  2. Digital Adoption Platforms
  3. Pendo.io Reviews
  4. User Review of Pendo.io