Pendo - great for collecting user feedback
July 02, 2025

Pendo - great for collecting user feedback

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

Our Product team are using Pendo in a number of ways, including having an embedded link within our SaaS product to "Feedback" about our Product, see what other customers have suggested, and upvote/downvote on that.

As well as that functionality, as a Project Manager (and our CSMs too) I have a way to record feature feedback, which gets collated and the Product team can monitor the feedback and tailor it into the future roadmap for our product.

As a user this allows me to see the feedback requests my customers are making, as well as the submissions of myself and my colleagues.

Pros

  • Collate Feedback
  • Receive Feedback from Customers
  • View Feedback submitted from other individuals

Cons

  • Search - searching within Pendo was recently changed and I feel that this could be more intuitive as I sometimes struggle to search internally within the tool
  • Really helps our Product Team
  • Allows visibility to team members
  • Transparency with customers
Our Product team are our centre of excellence for Pendo and upskill our team when needed.
I'm not consciously using the AI functionality within my day to day role.
The Search could be better, but overally it's very intuitive

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pendo.io go as expected?

I wasn't involved with the implementation phase

Would you buy Pendo.io again?

Yes

Using Pendo within a SaaS platform has been an invaluable way of collating and receiving feedback from customers

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