Item: Pendo.io
Rating: 10
Author: John Cleverley

Overall Satisfaction with Pendo.io

Use Cases and Deployment Scope

I use Pendo to fully understand how users engage with my product. As a product manager, this helps me quickly see where my users are focused, what content is most relevant to them and what content they are not using or are unaware of. Following these user journeys and identifying volume of traffic then supports decision making, but applying engagement numbers to recommendations.

Pros and Cons

Pros

Clear, accessible and understandable usage summaries
Easy to implement NPS surveys, that support user follow up
Segmentation tools that can be used to hone in on specific user types, accounts or clients with particular behaviours

Cons

Assigning multiple Product Areas to a page/feature would help in building out multiple content groupings
Including Product Area as a means of building out segments would reduce the need to include multiple pages, which can be very time consuming
A wider range of widgets, especially around user lists, would be helpful

Return on Investment

Pendo has reduced the Product Manager team reliance on external teams to provide usage information, meaning that we can self-serve and therefore saving time for other teams and getting us to the data quicker.

Usability

Pendo is a very intuitive tool, but some of the initial settings, particularly around the Page and Feature views, provide too much extraneous information by default and we need to edit down the options to have a cleaner and more focused view. A simpler view to start, with fewer options would mean that colleagues can get started more quickly.

Key Insights

Do you think Pendo.io delivers good value for the price?

Yes

Are you happy with Pendo.io's feature set?

Yes

Did Pendo.io live up to sales and marketing promises?

Yes

Did implementation of Pendo.io go as expected?

Would you buy Pendo.io again?

Yes

Other Software Used

Jira Product Discovery, Miro, monday.com

Likelihood to Recommend

Supporting colleagues, Pendo has been very well suited to in app messaging and I have worked with team members to create product-wide notifications as well as client-tailored messaging. This has been key for managing enhancement launches, enabling us to see the impact of a notification on engagement with a new feature or page view.

Comments

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