Why you should consider PiiQ
January 30, 2018

Why you should consider PiiQ

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

PiiQ

Modules Used

  • Performance
  • Learning

Overall Satisfaction with PiiQ by Cornerstone

Very easy to use except for my common item I point out is you can't hide a goal header and must have at least one goal under each header. We should be able to delte header categories as well at any time. You fix this and this product goes from an 8 to a 10.
I have zero complaints on the help they give their clients. Their response time is very quick and they care about their users needs and concerns. Customer service is very important in business and goes along way for most people in making decisions. They make this happen and I commend them for that.
We use PiiQ for all staff for period goal settings, annual reviews, and 90 day reviews. We also use its learning capabilities. You need to measure performance or goals consistently in business to always continue to improve. The tools and reports give you this opportunity with this software.

Pros

  • Customer Service is outstanding
  • User friendly
  • Excellent help content and examples to get you started

Cons

  • You can't goal headers. Once something is in the library it will always show up when you set a goal period. I have had frustrated Managers because of this aspect but it could be fixed.
  • They are working on better one off review functions. It is a continuous tracking module but some companies like to do certain reviews with certain questions only at any time.
  • We have just started to use this product in the last 6 months so hard to give an accurate statement.
  • It has some great learning modules that I have had our staff take already.
I configured this on my own but had to ask a few questions with their outstanding rep. I did waste time at first setting it up because you can't do things a certain way but it wasn't to big of a deal to reconfigure. The key thing is to just make general goal categories for headers and then make sure your managers do their part and make their goals each goal period themselves because the library can't be adjusted after a period is set.
We reviewed around 5 different products and I don't have all that info off hand. PiiQ stood out in many ways do to price, customer service and user friendly.
This product is great for setting up standard metrics that you want to continuously track at all times for all employees. The only issue is how the library is set and once you set your goal period you can't modify goal headings so thus you are locked into having a question answered in that category no matter what.

Comments

  • Belinda Chiu | TrustRadius Reviewer
    Belinda Chiu
    (Vendor Representative) commented 8 years ago
    Hi, Thank you for taking your time to provide feedback on PiiQ by Cornerstone. We are happy to hear that the system is user-friendly and our resources such as the Support team and help content have been beneficial. In regards to your feedback about inability to edit goal headers, the review cycle will capture the set-up that is in the Content Library at the time that the cycle is created as the system automatically versions the review cycles for you. However, admins will be able to edit goals headers in the middle of a review cycle with the Content Live Updates feature. For more information, please visit https://help.piiq.csod.com/docs/make-updates-to-content-library or feel free to reach out to Support at piiqsupport@csod.com. As multiple roles and review cycles can be created in the system, one-off reviews can be created to support doing certain reviews with certain questions only at a time. In addition, our new Review Anyone Anytime feature may also be useful to your one-off review structure. For more information on the Review Anyone Anytime feature, visit our page at https://help.piiq.csod.com/docs/review-anyone-anytime or feel free to consult with Support about your options at piiqsupport@csod.com. Thanks again for your feedback! Warm regards, Belinda

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