Decent Ticket Managing system
November 20, 2025
Decent Ticket Managing system
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pivotal Tracker
We have used Pivotal Tracker for user story documentation and tracking. It was a decent tool for documenting bugs, features, and chores, story points, priority as well as assigning them to developers, tracking comments and the story activity in general. It was used in my organization as a Product Management tool.
Pros
- Story entry
- Story Tracking
- Segmenting stories
Cons
- Lack of customization and configurability
- Lack of UX/UI improvements over 3 years I used it
- Outdated UI in general
- Positive for ticket tracking for developers
- Negative for project management
- Negative for new features and capabilities
For my organization's needs, other tools such as Airtable, JIRA, and Asana have definitely been better. These tools provide more project management capabilities and configurability, so we are able to customize them to meet the team's needs. However, that also comes with a steep learning curve. Pivotal Tracker was pretty simple so the learning curve was not as steep.
Do you think Pivotal Tracker delivers good value for the price?
Yes
Are you happy with Pivotal Tracker's feature set?
No
Did Pivotal Tracker live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Pivotal Tracker go as expected?
I wasn't involved with the implementation phase
Would you buy Pivotal Tracker again?
No
Comments
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