Playvox is good, but can be slightly better!
September 01, 2021

Playvox is good, but can be slightly better!

Lucas Xavier Silva | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We use Playvox mostly to help the CX's (Customer Experience Assistants) know better about the regulations of the company, and also apply training, giving feedback and informing company-wide employees about the last changes in the workflow.
  • Training platform and evaluation.
  • Knowledge and coaching.
  • Quality report platform.
  • Announcements.
  • Display and design of the website. It's kind of confusing.
  • Badges. I don't know what's that for.
  • Karma store. Never bought anything.
  • A core for the knowledge basis to the company.
  • The reward system called "Karma Points" can motivate employees.
  • The evolution of an employee can be tracked by the feedbacks and evaluations, helping to get further promotions.
The real-time reporting is very good because we get the message from e-mail too, so we don't miss it. Any other change in the articles is announced too, so we can keep up having fresh information about the new work-flows. Even the Quality Feedbacks are real-time reported, so, if we're failing at something, we can correct the dealings with the customer right away.
It's not so simple to find it. The website design it's not so intuitive or practical. If it wasn't for the saved link, I could spend working minutes just to find an article. There's no "search" tool on Playvox, and that's awful.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?


If you want a knowledge base for your company, you can do It on Playvox. It's not the best for 1-on-1 communications, but it is for announcements on a large scale. The platform can provide a functional review and feedback for the employees too, so it can help on further promotions, by tracking some evolution.