Easy way to know your errors
December 09, 2021

Easy way to know your errors

Omar Ismail | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

I use Playvox in my company as a customer [service] to know my quality while working every time It is also easy to use and helps me to know my performance during the month. There are many problems that this site addresses, including saving my work data during the month or during the past quarter, and this helps me know my job level and helps me save my data from loss. The main reason why [I] use this [site is] that it helps me know my quality during the month.
  • Helps the company to monitoring the agents[.]
  • Helps the agent to learning more about his/her quality[.]
  • Helps the quality agent finds my strong and weakens points easily[.]
  • Have to reload the site more than once to get access to the chat sent me[.]
  • Sometimes coaching didn`t sent to the agent[.]
  • Sometimes the quality page take long time to appear[.]
  • [Helps] me to know my quality during the month[.]
  • [Helps] me find out my mistakes[.]
  • [Helps] me not to repeat my mistakes[.]
I chose the Playvox because it helps the team leaders to [coach] the agents and helps the team to improve their skills and know what the team [does] mistakes chose the Playvox because it is easy to use and navigate on it and so comfortable to use it and it helps the company to know the common issue that the agents who fail on it and how to solve it[.]

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?


Would you buy Playvox again?


Well Playvox had a strong advantage point as can [be provided by] quality coach good and [well-organized] points about my chat handling ways and in my experience, once [I] got score of 93% at a chat by Playvox [I] got to know at a [specific point] what every error [I] made at this chat and how it got me to lose 07%[.]