Playvox For Better Business
September 07, 2022
Playvox For Better Business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
We use Playvox to conduct audit of calls of our agents in our contact center supporting Turo. This is where our Quality Analysts upload their audit which contains their findings and feedback on how the agents handled their calls and emails. This is also the tool that our agents acknowledge for their audits. The same tools that is used by our team leaders for coaching.
- Provide view of the upto date trends of the performance of the program
- Reliable reference guide for agents on how they track their QA performance
- Consistent data provider for getting the insights of how teams did overall in QA
- Less latency since there are some latency in switching to pages.
- More indepth view when viewing categories.
- Able to hold actual recordings for audits.
- More productivity for QAs
- Easier communication of agents performance in operations
- Makes doing business reviews more efficient.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes