Procore lacks customization, but fits 90% of construction
January 03, 2023

Procore lacks customization, but fits 90% of construction

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Project Management
  • Quality & Safety
  • Construction Financials

Overall Satisfaction with Procore

We run everything Project Management through Procore, from Subcontracts and Submittals to Prime Contracts and Change Orders. We are still looking to bring more into the fold of Procore, with the goal of collaboration and less double entry from our staff internally. We love the aspect of workflows and seeing who is "Ball in Court", and that those users can log in and respond directly within Procore updating the whole team in real-time.

Pros

  • Stay current
  • User friendly
  • Support, even for end-users outside our company

Cons

  • Consistent upgrade schedule, they drop random ones in the middle of a day sometimes.
  • Update documentation on upgrades, guides still reference things that have changed 6 months ago.
  • Feedback community / Feature requests
DocuSign. All of our signatures, albeit Subcontract, Change Order, Submittals are done through DocuSign. When we finalize these tasks, the system automatically groups the coversheet and all attachments into a single pdf for signature. Acumatica. We are currently developing our own integration between Procore and Acumatica. There has been a transition between and Acumatica-built and Procore-built integration, but the Procore-built one is not ready in our opinion.
We came from ProLog, and the biggest thing here is collaboration. Whether it is from the field or external, ProLog had zero collaboration options. Our strongest contender when choosing Procore was Bim 360 (or Autodesk Cloud), we in the end decided this product wasn't fully developed and ready for our business.

Do you think Procore delivers good value for the price?

No

Are you happy with Procore's feature set?

Yes

Did Procore live up to sales and marketing promises?

No

Did implementation of Procore go as expected?

No

Would you buy Procore again?

Yes

If you are a generic construction company, Procore will work great. If you are already customizing other software beyond their scope, you might hit a wall with Procore's rigid structure. One thing that limits us is the limitation on the number of custom fields per table, and this is not a consistent number across the board.

Procore Feature Ratings

Plan distribution & viewing
10
Plan markups & sharing
10
Document sharing
10
Issue tracking & punchlists
10
Photo documentation
10
Jobsite reports
10
RFI tools
10
Collaboration & approvals
10
Mobile app
9
Submittal design and management
8
Meeting Minutes
10
Specifications
10
Change orders
10
Not Rated
Job costing
Not Rated
Bid creation
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Support for external payroll vendors
Not Rated
Dashboards
5
Standard reports
6
Custom reports
3
Data exportability
5

Using Procore

Very user friendly. With the cookie-cutter mentality, you can work within Procore from company to company with minimal learning curve. Sometimes we want to push the envelope of customizability, but this would restrict the ease of use.

Sometimes the drilldown to find what your looking for can become tedious, but the fact that you can get to what you are looking for by drilling down is worth it.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
Inconsistent
  • Change Orders
  • Submittals
  • RFIs
  • Correspondence
  • Directory
  • Permissions

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