Proofpoint customization capable of fitting into your business needs
April 17, 2019

Proofpoint customization capable of fitting into your business needs

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Email Protection

Proofpoint Email Protection is deployed company-wide. It helped address multiple perspectives of secure mail customization, better email protection, and threat blocking/remediation. It also allowed us to bring our archiving into one product. Even though the archiving is a separate piece, it is at least under the same bill and better than what we had prior.
  • Allows for granular customization for the best fit for the company
  • Administration is easy
  • Threat protection is effective
  • Analytics are nice
  • Advanced protection features, such as impostor attacks, work well
  • It does miss some emails that should have been flagged. You look at the body of the email, the headers, etc. and wonder how it could have gotten through, but for the most part, it does a great job
  • The email encryption seems to have some issues. Users will get random errors sometimes - like "Service unavailable" when clicking a link on an encrypted message or "the message has not reached the server or is no longer there", which can be particularly confusing to a recipient because they received an encrypted message and don't understand why this encrypted message that they just received is not in the portal
  • Some of our encryption rules get skipped somehow. It would be nice to be able to determine why
  • While some pieces take some time trying to figure out, overall we can track things down much faster than before when using a combination of AppRiver and an Office 365 content search. This is huge, not only for our time, but also on the potential impact an attack can have.
  • The Proofpoint Email Protection solution helps us to attain security certifications.
  • The secure mail solution has frustrated a lot of clients. But no one likes going to a portal to retrieve mail, especially if it means remembering another password. This directly affects client satisfaction in working with us.
Proofpoint > Microsoft Office 365 protection (we did not utilize 365 ATP).
The tools within Microsoft Office365 are time-consuming to use and are in different locations in the portal. It was such a hassle trying to track threats.

Proofpoint ~ Barracuda
Proofpoint's encryption is much better than Barracuda's from an admin perspective. But Barracuda's web filter was easier to use for catching spam and analyzing threats (blocked or delivered).

Proofpoint >>>> AppRiver
My experience with AppRiver just wasn't good. It barely blocked anything and wasn't very powerful.

If you want to customize your solution and tailor it to your needs, Proofpoint allows for a LOT of customization, which is really great. We customize the verbiage that goes out in the encrypted emails. It helps to set up a friendlier encrypted message for recipients to trust, which is really important to us.
One of the things that I've found more difficult than say, an on-premise Barracuda Web Filter, is tracking down malicious emails that got through the protection and analyzing how they got through. You can analyze these types of emails in Proofpoint, but it takes some getting used to and takes some deciphering as well.