Proofpoint Security Awareness Training - Dangers no longer seem so scary.
September 10, 2019

Proofpoint Security Awareness Training - Dangers no longer seem so scary.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)

We use Proofpoint Security Awareness Training for our security training and threat protection throughout the whole law firm. It is mandatory training. In the past we had new training sessions every three weeks and this year we are releasing assignments in groups and using SSO. We use the training to help people identify potential threats via email, thumb drives, and outside. We used to raffle off rewards, but this year we are tying it to reviews.
  • Training modules are very informative and interactive.
  • I love their reporting, it makes it easy when management wants reports on who completed them and who hasn't.
  • The customization on setting up/creating/assigning modules is great.
  • Threat sim is easy to setup. I love that if people click on a link you can auto-enroll them into a class.
  • Training videos. I recently saw a demo for Ninjio and I think video training like this would take Proofpoint Security Training to the next level. It would be nice to have video options. I think video options are good and will keep people's attention. Sometimes reading through the training modules and answering questions can get old and it loses people's interest, so I think adding some video options would keep people's attention and they might learn more.
  • At first, the new reports system seemed a little intimidating, so I used the legacy one for awhile. I recently starting using the newer reporting system and I love it. If they don't have one already a help section or training video on using the report system would be great.
  • Adding more new training modules. A lot of them seem very similar and I have gotten feedback that people feel like they are doing the same ones over and over again. This is our third year doing it and it is starting to feel a little stale.
  • We have more and more staff reporting suspicious emails, which feels like more and more people are using what they learned which helps with our objectives to be safer.
  • We have had employees reach out to other companies to let them know that they might have been compromised.
  • It helps us keep our clients' information safer.
Ninjio and Proofpoint seem to be a lot different. I feel like Ninjio keeps people's interest because their training is based on short animation videos that are released monthly and then they have questions to answer. I really wish these two companies would merge. I think they balance each other out perfectly. They also had a point system that could be used for contests and I really, really liked. After doing research, these are my two favorite security training companies.
KnowBe4 is similar to Proofpoint, but I like Proofpoint a lot better. KnowBe4 had sound with their training and can cause issues if people don't have speakers or headsets (if they work in open areas). We used it at a place I used to work for and some of the training seemed like they were trying to keep people's attention too hard. After using Proofpoint, I like Proofpoint a lot more.
I have reached out about setting up SSO this year and they were very helpful. Our rep(s) reach out a few times a year to make sure we don't have any questions and to make sure things are going well. I don't contact support very often, but when I do, they do a wonderful job.

Do you think Proofpoint Security Awareness Training delivers good value for the price?

Yes

Are you happy with Proofpoint Security Awareness Training's feature set?

Yes

Did Proofpoint Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of Proofpoint Security Awareness Training go as expected?

Yes

Would you buy Proofpoint Security Awareness Training again?

Yes

The security training modules are very informative and you can learn a lot from them. Some of them feel like they might be too long and I am afraid that people lose interest or get frustrated. I wish at the end of each one (if applicable) that they gave a summary like, "If you are unsure if the email is safe, contact the person via email from a known number, double-check their email address and ask yourself, were you expecting this email?"