Great product but lacking in client satisfaction and training
February 26, 2016

Great product but lacking in client satisfaction and training

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qubit

Qubit is used by the ecommerce team for the website. It is used for onsite overlay, CSS improvements, data collection and full reporting.


  • Breadth of abilities - on par with the current requirements of businesses online.
  • Advanced technologies - data collection.
  • Strong sales team.


  • More communication between the sales team and the account managers/ team supporting the client. The induction stage for us has been very tedious. For examples priority aspects promised to us have yet to be implemented more than 6 months into the contract.
  • The queue for development is too long and we experience a lot of errors with what should be simple builds. We waited over 3 months for a welcome overlay (simple) which we are still experiencing problems with.
  • Poor training on the product. No manuals provided. This means you are more dependant on them to advance with the tests.
  • We are still waiting for the follow up to the poor sales to account management transition on our occasion. It seems you have to push and push for this.
Yes we chose to work with Qubit to facilitate just this as it seemed a lot more advanced than other companies and offered a wider range of options.
I'd say it is only suited to a business that has the time to manage it properly.


  • Laura Kightlinger | TrustRadius Reviewer
    Thank you for your feedback. I am sorry you have been disappointed with your customer service and would like to speak to you more about this. Please contact me directly via LinkedIn (my profile is linked on this comment) or request my email address from your Account Manager. We pride ourselves on having a top notch Professional Services team, and I want to make sure that you realise fully the benefits of this. Thank you again for taking the time to leave your honest feedback. - Laura, Head of Customer Success at Qubit

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