Qubit Review from Happy Customer
Updated October 21, 2016

Qubit Review from Happy Customer

Stuart Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Qubit

The Online Marketing and Merchandising department has used Qubit for AB/MVT Testing, Analytics, Self Segmentation and Customer Feedback. In the future we will also be using Qubit technology for Personalisation, Re-targeting, Abandonment, Product Recommendations and much more.

Qubit upgrades their technology and product offerings often. Which always opens up new avenues for increasing conversion rate and engagement.

The aim is to increase the conversion rate of key sales funnels via a process of testing, provide a level of analytics just not possible using other software and learn to understand our customers better - what they want and how they behave.
  • Dedicated account management from experienced e-commerce professionals. There is a lot they can teach you, even if you fancy yourself an e-com expert.
  • Analytics. The Decipher software is the best analytics package I've ever seen. Coupled with an account manager who knows how to use it - you're getting insights you've never had before.
  • Testing. Stop assuming that you know how to design web pages, sales funnels or forms. Test, test, test!
  • They could churn out tests at a greater rate and at a better pace.
  • Qubit products are priced individually. This makes it hard if you have to keep going back to the business asking for £x amount to do something. Most of their competitors have a yearly fixed fee for all of their services.
Qubit helps you understand your customers better through testing and feedback forms - giving you the ammunition you need to actually make your website better for your customers. A website that's better for your customers delivers better results - higher conversion rates and AOVs - which is better for you. It's a simple cycle that all e-coms should be interested in.

Using testing, feedback and the Decipher analytics package has led to changes to our website that we believe has benefited our customers.
Qubit's Decipher package was the difference maker. All the other Testing/Optimisation/Personalision packages offered very similar (but still excellent) proposals.
  • It hasn't as of this date (Jun-16). But that's because we haven't made full use of the Qubit technology due to internal reasons. We intend to use Qubit to it's fullest in Q2 of the next financial year.
This is being implemented for Q2 of the next financial year. Our account manager is currently working on customising the analytics package to work alongside our new website, platform and UV. Early signs point to this providing us with an incredible amount of insight.
If you're questioning the design, functionality or customer journeys you've been using for years. If your analytics and understanding of your customers is lacking. If you are interested in the psychology of online sales - then Qubit will provide value and also make your job more enjoyable.

If you're stubborn and unwilling to change your opinion even in the face of undeniable data - then Qubit is not an appropriate product for you.

Qubit Reliability

Continued excellent service from Qubit, including a number of last-minute bug fixes and last-minute jobs completed.

They've gone above and beyond the last few months.