Item: Quickbase
Rating: 10
Author: Alex Molochko

Overall Satisfaction with Quick Base

Use Cases and Deployment Scope

Quick Base started for us as a fairly standard way to meet our needs in the CRM and ITSM spaces. We added some knowledge generating functionality for our sales and marketing arms and things snowballed from there. Now we use it to track and manage a very wide range of functions across our operation. It's gone from being primarily used by our sales and support teams to capturing and managing core functionality for our primary service delivery vector.

Pros and Cons

Pros

Spreadsheet killing. Can't stress enough how effective it is at replacing outdated, inefficient management techniques like Excel with streamlined, 100% customized workflows.
Reporting is easy to develop and filters are easy to manage so you can show anybody anything at your own discretion.
Many CRM-style implementations of business software like Quick Base rely on extremely high levels of buy-in because it's necessary to bend your users' workflows to the process in the software. Quick Base is the polar opposite - you can make the platform reflect the actual facts on the ground so precisely that your users will actually learn more about what they do by the process of mapping it into the software.

Cons

Mobile integration. Would love to see a native mobile app; as it is the mobile experience is pretty good but there are weaknesses associated with being wholly browser-based. EDIT: This answer was written circa 2018 before there was a native app. There is now a native app and it works extremely well for some workflows! I've moved away from mobile usage (I'm actually at a different company, which also uses QuickBase, to the role I was in when I wrote the initial review) but based on my personal usage I'd say QuickBase mobile is still a work in progress - it's basically necessary to develop separate frontends for browser and mobile; when designing reports/workflows for browser they tend not to be very smooth when converted to mobile by default
Flexible licensing model is a necessity. Right now my company can't necessarily accommodate paying user licenses for everyone we'd like to potentially be able to access parts of the system, but there are use cases we'd love to capture within the platform that do require that sort of ability to interact with our apps on a limited basis.

Likelihood to Recommend

I genuinely can't think of a business scenario where Quick Base is poorly suited as a solution because it's so flexible and powerful. The specific situations where Quick Base is going to help you is a business situation where you have a workflow or process that you want to codify, customize and create a single source of truth about. What isn't in that category?

Quickbase Feature Ratings

Integrations and Governance

Systems Integrated With

ServiceNow
QuickBooks
anything else we can imagine via API

Integration via the QuickBase API is super easy. I'm not a developer so I'm not sure I can speak to ease at that end but from my perspective as a power user/admin it's extremely smooth. Platforms like ServiceNow or QuickBooks that are designed to be able to fit into other systems make it very easy; we've also integrated with systems that do not have integrations readily available via scripts we've written to automatically get that data into QuickBase where we need it.

Quick Base Support

Support Rating

The help and documentation are top notch and available 24/7. The community also provides an additional layer of assistance and creativity in problem solving. For bugs and support the QuickBase team themselves are second to none. Immediate response with a case number and personalized support. They do not quit until they've solved your issue - even if your issue is that you're confused about how something works and misinterpreted or couldn't find the documentation. They'll helpfully and knowledgeably walk you through any problem from the syntax of a difficult formula to enterprise level governance and data management issues.

Quickbase Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Yes - Absolutely! Their team are selfless and never react defensively. They'll work with you to understand and resolve your issue until you're fully satisfied.

Exceptional Examples of Quickbase Support

This is actually related to my personal "Builder Account" - a free account that anyone can sign up for. I hadn't logged on in a while and there was an issue with my authentication. The afternoon before a holiday weekend, when I filed a support request I was on the phone with a QuickBase rep within minutes, who instantly knew the (kind of odd) problem I was having, explained it succinctly and had it solved right away. Furthermore, once I got logged in and creating the app I wanted to play around with, I had forgotten how to do something related to role management, since I am not a realm level admin at my company. I replied to the customer support email regarding my previous ticket to ask a couple of (really quite basic) questions, and the same rep - despite my actual support ticket having already been closed! - replied to my email to walk me through a few things that I could/should have worked out for myself in the documentation given 15-20 minutes of looking. I was flabbergasted. I've literally never experienced this level of support elsewhere in the world of SaaS. Never.

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