Quickbase

Their community is amazing. They are not afraid to get their product managers in front of clients to show off new features and hear feedback.

I recall having a pressing issue with a user who couldn't sign into their system because of an authentication discrepancy between our active directory and what QB had for their account. It got handled within 30-35 minutes from when I submitted the ticket and marked its urgency rather higher, since that employee/user couldn't record their work or view what they were supposed to complete next.

Many times, they're a strategic partner for us and have extended exceptional support to us in more than 5 occasions.

1. QuickBase always helps at crucial time and our deadline for the projects which I appreacite them.

When I purchased my personal Quickbase license, my account rep connected me with a senior engineer who walked me through solutions for each of my use cases prior to purchase.

Yes they have provided me exceptional support when i was working on my crucial project.

When i was not able to pull out report in excel, as its has a limitaion of 65k records per sheet. We got exceptional support form team

They are always ready to help. Sometimes we have to wait a bit longer for response but overall they are ready for solving issue.

NA

When it is down they have an immediate response of the issue and look right into the issue right away

I have my data accidentally deleted and QB helped recovered very very quickly within the same afternoon.

Had an issue with report linking that even support couldn’t figure out. They took the time to redo the part of the linking that was causing problems and have not had an issue since.

I can not recall

When i was working with urgent requirement of one of the client and I also have to provide the solution within an hour at that time i have quickly raised the query and i got support within 30 minutes and they have solved my query

Honestly, I have received exceptional support at every interaction with their team.

I had a solution once I could not fix. Their rep met with me to walk through the issue. He took the issue back to review, and then took the time to walk me through the solution and teach me to set it up again in the future.

I was trying to create an app and could not figure out exactly how to do it. Not only did QuickBase support answer my questions in a timely manner, they also provided me with extra information to make my app even more useful in the day to day management of my project.

When I lost some data and I raised a support case for restoring the data, QuickBase support did a phenomenal job of restoring the previous day's copy on a very short notice.

Friendly approach to enhancements - ended up with a wish list that was partially implemented!

This is actually related to my personal "Builder Account" - a free account that anyone can sign up for. I hadn't logged on in a while and there was an issue with my authentication. The afternoon before a holiday weekend, when I filed a support request I was on the phone with a QuickBase rep within minutes, who instantly knew the (kind of odd) problem I was having, explained it succinctly and had it solved right away. Furthermore, once I got logged in and creating the app I wanted to play around with, I had forgotten how to do something related to role management, since I am not a realm level admin at my company. I replied to the customer support email regarding my previous ticket to ask a couple of (really quite basic) questions, and the same rep - despite my actual support ticket having already been closed! - replied to my email to walk me through a few things that I could/should have worked out for myself in the documentation given 15-20 minutes of looking. I was flabbergasted. I've literally never experienced this level of support elsewhere in the world of SaaS. Never.

Emergency Restore requests to restore lost data have been fast tracked when necessary.

For our human resource management application, we were once stuck with a problem around reporting and analyzing certain data points. We contacted the support team at QuickBase, who took the time and effort required to understand our fairly complex problem, and worked with us to develop a solution that addressed it perfectly.

We lost a ton of information one time, so we had to reach out to support to get the most recent back up of the app. Support was able to respond quickly, and in less than 2 hours, we had a copy up and running and we were ready to go.

Never

One time we modified a field and lost data associated with that field. QuickBase was easily able to restore our database from the previous day and get us back up and running with little interruption and no business impact. Support followed up with us to ensure everything was resolved to our satisfaction.