Avoid like the plague if you're starting out!
December 21, 2021

Avoid like the plague if you're starting out!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Desktop Enterprise

QBDE is the accounting backbone of our company. It addresses the core issue of keeping track of finances, expenses, COGS, profitability. We use it for payroll, accounts receivable, accounts payable, job costing, and reporting for various business units within our company. Our bookkeeper uses it for day-to-day transactional level bookkeeping and bank reconciliation as well.

Pros

  • adding bills
  • subtracting expenses
  • P&L

Cons

  • 3rd party integrations
  • open API support
  • better customer service
  • faster product
  • better multi-user support
  • Quickbooks slows us down actually. We can't take on certain businesses or scale because of its limitations
  • Multi-user support doesn't lend itself to security
  • Quickbooks support takes FOREVER to actually resolve issues.
It hasn't.
The setup and training process was nonexistent. We didn't have anybody help us from Quickbooks or any other 3rd party organization. We had to reach to one of our trade association groups for best practices. If we didn't have that support outside of Quickbooks, the process wouldn't have happened.
The unexpected benefit is it has caused us to look at integrating with other solutions that can support our growth and internal business processes. Quickbooks hasn't benefited our organization.
We're still currently evaluating other options and are actively trying to get ourselves off of the Quickbooks Desktop platform.

Do you think QuickBooks Desktop Enterprise delivers good value for the price?

No

Are you happy with QuickBooks Desktop Enterprise's feature set?

No

Did QuickBooks Desktop Enterprise live up to sales and marketing promises?

No

Did implementation of QuickBooks Desktop Enterprise go as expected?

No

Would you buy QuickBooks Desktop Enterprise again?

No

Quickbooks Desktop Enterprise is what you would use if you do not know any better. If you have limited use for accounting products and do not rely on using accounting software on a day-to-day basis I could see it better suited for that use case. If you rely heavily on the quick and proper operation this is not the product for you.

QuickBooks Desktop Enterprise Feature Ratings

1.0
Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Expense management
1
Time tracking
1
Fixed asset management
1
Multi-currency support
1
Multi-division support
1
Regulations compliance
1
Electronic tax filing
1
Self-service portal
1
Global Financial Support
1
Primary and Secondary Ledgers
1
Intercompany Accounting
1
Localizations
1
Journals and Reconciliations
1
Enterprise Accounting
1
Configurable Accounting
1
Centralized Rules Framework
1
Standardized Processes
1
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
1.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
1
Cost of goods sold
1
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
1.0
Pay calculation
1
Benefit plan administration
1
Direct deposit files
1
Salary revision and increment management
1
Reimbursement management
1
1.0
Dashboards
1
Standard reports
1
Custom reports
1
1.0
API for custom integration
1
Plug-ins
1
1.0
Role-based user permissions
1
Single sign-on capability
1

Using QuickBooks Desktop Enterprise

ProsCons
Consistent
Do not like to use
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Cumbersome
Feel nervous using
Lots to learn
  • secure multi user support
  • too many "cloud accounts" needed and convoluted as to what they do
  • connecting outside integrations
There is just so much bad and wrong with the software. Support is a nightmare. They try and point you to their FAQ's and forums for support. Most issues the response you get is a non-answer as they don't truly understand what those needs are. Then when they realize the software isn't working as expected they pass it on to their "Engineering Team". You get different support depending if you're on Quickbooks Desktop support, Enterprise Support or Payments support or Merchant services support or banking support.... each one has their own support numbers and it's a game of wack-a-mole to figure out which one you need to talk to. If there's an issue across disciplines, then you're totally out of luck because none of the departments can collaborate. We use QBDE on RightNetworks. Because our version of QB and the files are remotely hosted, there's even more finger pointing when there is unexpected errors with the process.

Support aside, the software is super clunky... especially for something labeled "Enterprise". We don't have that large of a file and it'll take forever to load. This isn't built for speed. The product vision isn't built for innovation. Intuit as a brand plays it too safe making a product that is just "good enough" to not enrage their customer base.





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