Good for small business working closely with bookkeeper or accountant online
Meredith Turcotte | TrustRadius Reviewer
December 07, 2018

Good for small business working closely with bookkeeper or accountant online

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with QuickBooks Online

We use QuickBooks Online when our bookkeeping customers need a solution that allows access from anywhere and/or by multiple people.
  • Easy to access from any computer. As long as you can check your email for the verification code, you can access your QuickBooks Online file from any computer.
  • Download activity from your bank or credit card account. QuickBooks Online makes it easy to download the activity from most banks and major credit cards and to review and post that activity to the books.
  • Statement reconciliations. The reconciliation function makes it easy to do bank reconciliations or reconcile credit card statements. You can edit from the reconciliation screen, or easily click to edit a transaction if needed.
  • Customizing reports. The Customize screen is clunky. For instance, it is harder than it should be to show a Debit and Credit columns instead of just an Amount. It takes several clicks and dragging.
  • The payroll module is awkward and rigid. There is almost no option for customization or correction. The reports are terrible and almost impossible to convert for use in excel format. Any correction or alteration involves a call to customer service when it should just be a simple fix (as it is in the desktop version of QuickBooks payroll). I avoid using QuickBooks Online payroll if at all possible.
  • Preparing 1099. Working in the Forms 1099 wizard is no good. You cannot easily go back once you click on a link. The filters reset and you have to start over. You cannot scroll or sort by amount, you have to page through sometimes dozens of screens to review the items.
  • QuickBooks Online has allowed us to expand to clients who do not spend their day in the office by giving them the option of accessing the account from just about anywhere. It has also reduced travel and down time by allowing us to access client books without having to drive to their home or office to do so.
QuickBooks Online offers a greater access from multiple locations and a better banking activity download capability.
Well suited for a company with straightforward books and very simple, or outsourced, payroll. Good if you want several people to be able to access from different locations.

QuickBooks Online Feature Ratings

Accounts payable
9
Accounts receivable
9
Cash management
10
Bank reconciliation
10
Expense management
9
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
9
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
8
Benefit plan administration
3
Direct deposit files
9
Salary revision and increment management
3
Reimbursement management
3
Dashboards
6
Standard reports
8
Custom reports
7
API for custom integration
Not Rated
Plug-ins
Not Rated
Role-based user permissions
7
Single sign-on capability
Not Rated