Great Small Biz Finance tool for 'non-financial' leaders
March 04, 2025

Great Small Biz Finance tool for 'non-financial' leaders

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

Starting a solopreneur business, I was suddenly responsible for the Financial side of the business, which a) I'd never had to be responsible for in corporate jobs with a Finance team, and b) I really don't enjoy or understand well. Through an accountant friend, I was recommended QuickBooks Online - as it handles all the essential Finance functions - payroll, invoicing, expenses, GST and taxes in one place. It's been a godsend.

Pros

  • The interface is incredibly intuitive for 'non-finance' people. It uses finance language, but explains it or has hover-over help to give you peace of mind and explain finance jargon.
  • It integrates seamlessly with my bank and my accountant, and the ATO, so I have to do less admin sharing docs between parties.
  • The mobile app makes it easy to snap receipts and keep track of expenses - no more wads of receipts waiting to be scanned.

Cons

  • The "forward to QB" feature - which allows you to forward emailed or online receipts to a custom email address to load to your account is a bit hit-and-miss. It handles some receipts and invoices well, but others - which you would expect it handles a lot, like Telstra bills - it seems to really struggle to glean the right info from.
  • Still on the 'email forward' feature, it doesn't work if you also need to cc another recipient (eg my book-keeper to explain what to code the receipt to) - those receipts just disappear into a black hole. Now I have to forward it twice/separately which is a bit annoying.
  • QuickBooks Online allows me not to have to think too much, or commit too much time, to finance admin. Invoices take a couple of minutes, expenses are easy to enter, and quarterly and annual reporting/taxes are easily handled.
  • I've become more financially literate because QuickBooks Online uses financial language, but explains it well for lay-people.
It's really quite good, notwithstanding the glitches mentioned with the 'email to submit' feature... which ultimately is a bonus feature (not mission critical), but does have some bugs to iron out.

Everything else is really quite intuitive, even for a finance-avoider like me!
I have to use SAP for billing with some clients, and I think Ariba is much less intuitive, and the interface/GUI is much less modern and appealing. The fact that the client needs to send a PDF "user guide" says a lot to me about how counter-intuitive a lot of the features in Ariba are.

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

I have and would continue to recommend it to other small business / sole traders - it has worked well for me in that context, and I think I've probably barely scraped the surface of what it might do. I have no way to say if it would be beneficial to larger orgs, with more complex finance arrangements.

QuickBooks Online Feature Ratings

9.2
Accounts payable
8
Accounts receivable
8
Cash management
8
Bank reconciliation
10
Expense management
9
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
10
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
10
Self-service portal
10
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
10
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
10.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
10
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated

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