QuickBooks Online - A great product for Small-Medium Business who have simple sales processes
March 04, 2025

QuickBooks Online - A great product for Small-Medium Business who have simple sales processes

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

We are a SAAS business that uses QuickBooks Online for our accounting. It allows us flexibility with how we charge our customers and also streamlines how those products flow into our charter of accounts for reporting. We've also used the invoicing tool to collect credit card payments for our smaller customers, and it also allows us to auto invoice them based on custom payment plans.

Pros

  • Invoicing & Scheduling Payment plans
  • Expense reporting
  • Payroll for salaried employees
  • Financial Reporting although it is generic and not SAAS based

Cons

  • SAAS based revenue reporting
  • Different payment collection options such as ACH for CAD - US transfer
  • Subscription based pricing and ability to auto charge customers on renewal.
  • Saved about 4 hours per week on expense management and tracking
  • Allows us to easily pull profit and loss reports for financial reporting
  • Saves us about 5 hours a month in financial management vs spreadsheets
It is usually not buggy or slow, and it does the basic things very well. Where it fails is customization, and isn't the best solution for complex sales models and scaling organizations that sell subscriptions to customers.
Easier to use and setup. More accountants are familiar with it so that also made the selection easier. Other software was also more expensive and had features that we weren't going to utilize at our current growth stage.

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

QuickBooks Online is a good tool for small businesses that are just starting out and in the process of scaling their business. This allows them to easily pull basic financial reports, process payroll, and log expenses in one easy place. Where it falls short is in the customization aspect and the ability for companies like ours (Software subscriptions), to bill their customers in a subscription model.

QuickBooks Online Feature Ratings

5.7
Accounts payable
8
Accounts receivable
8
Cash management
7
Bank reconciliation
7
Expense management
8
Time tracking
3
Fixed asset management
3
Multi-currency support
8
Multi-division support
6
Regulations compliance
8
Electronic tax filing
8
Self-service portal
6
Global Financial Support
7
Primary and Secondary Ledgers
8
Intercompany Accounting
4
Localizations
4
Journals and Reconciliations
6
Enterprise Accounting
1
Configurable Accounting
3
Centralized Rules Framework
2
Standardized Processes
4
3.0
Inventory tracking
4
Location management
2
6.7
Pricing
5
Credit card processing
8
Cost of goods sold
7
7.3
Pay calculation
7
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
5
7.0
Standard reports
8
Custom reports
6
6.5
API for custom integration
6
Plug-ins
7
7.5
Role-based user permissions
7
Single sign-on capability
8

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