Wonderful customer service and easy to use products
March 15, 2025

Wonderful customer service and easy to use products

Amy Ankerberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

We use it every day. I invoice our clinets through QuickBooks Online multiple times a month. I also do bookkeeping through QuickBooks Online as well. I am able to give my CPA access as well.

Pros

  • Invoicing
  • Helps categorize transactions
  • Wonderful customer service

Cons

  • Sales tax automatic calculations
  • giving multiple accountants access
  • Have to calculate sales tax by selecting specific regions
  • Helps me keep everything nice and neat
  • easy invoicing
I am huge on customer service and i have yet to be let down on this. With starting up a company this past year it really makes bookkeeping so easy and simple. No stress. It is also so incredibly easy for me to invoice multiple times a month. I really can't complain.
Well known company and great price point for what you are getting

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

Customer service is phenomenal. I have never had an issue with getting help in a timely manner. Bookkeeping is amazing for every day use

QuickBooks Online Feature Ratings

9.3
Accounts payable
Not Rated
Accounts receivable
10
Cash management
8
Bank reconciliation
10
Expense management
8
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
10
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
10.0
Pricing
10
Order entry
Not Rated
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
9.5
Dashboards
10
Standard reports
9
Custom reports
Not Rated
8.0
API for custom integration
Not Rated
Plug-ins
8
9.0
Role-based user permissions
9
Single sign-on capability
Not Rated

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