Choose carefully, ask for references
December 02, 2016

Choose carefully, ask for references

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Raiser's Edge NXT

We use RE NXT to track donor gifts and possible donors to target for the future. I use it myself in my role as finance manager, other staff in marketing/fundraising and our CEO use it in their roles. I manage all users.
  • Tracking donors and their gifts individually
  • Batch option
  • Detailed donor information
  • Report design is difficult
  • Building reports and queries is very difficult without extensive knowledge
  • Reports may leave off needed information
  • Report setup can be difficult
  • Training is lengthy, difficult and expensive
  • Reports can be difficult to interpret
  • Operational Efficiency
  • Increased revenue from new donors
  • Increased revenue from existing donors
We have not gained new donors since changing to this software. Our audit process was a nightmare due to the software conversion.
We only use RE NXT. We looked at the accounting program available from Blackbaud to work with our already purchased and implemented RE program, but it was much too expensive for us to purchase. This program would have eliminated our QuickBooks program. RE NXT is not as customized for our United Way as we were told it would be. Due to these factors we are reluctant to look at any other Blackbaud programs.
This program may be better suited for larger organizations and not United Way organiztions. We like the individual donor information and batch options, however reporting is very difficult. Queries are VERY difficult.