Overall Satisfaction with Raiser's Edge NXT
I used RE NXT at a previous organization. We appreciated its ease of use, especially with setting up giving forms, event registrations, etc. We also greatly valued the dashboads that allowed the gift officers to easily track their interactions and performance.
- Easy to set up online giving forms and embed them on the website; the gift forms were also much simpler for donors to use.
- Easy to set up registrations for events and secure the information we needed.
- Dashboards were very effective for gift officers to use to track their portfolio of donors.
- We loved the Gift Avalanche feature for social giving. That was a surprise feature that no one told us about and we loved that our donors could interact more when they made a gift and see how their donation could generate more gifts for the hospital.
- I didn't get to use it long enough before I left the organization to notice any major flaws.
- Wish it were less expensive so I could use it in my new position with an organization that has much more limited resources.
- Operational Efficiency
- Increased revenue from new donors
- Increased revenue from existing donors
It was much simpler to use than RE so it definitely improved efficiency. I left the institution before I could see the outcome of revenue changes.
I am a huge fan of the TargetAnalytics team. Their results provided us with valuable insight as to where we needed to improve. I also frequently used the resources available though the community website.