Excellent and honest feedback
August 04, 2017
Excellent and honest feedback
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Really Simple Systems
We use Really Simple Systems as a complete CRM and opportunities management tool. Whilst all members of Business Development team use the system on an hourly basis, the info and reports that are generated impact on the whole business. By using RSS is allows us as a business to forecast better but also it allows use to focus or re-focus attention based on fact rather than a gut feel. It has very much helped us to track and record the interaction with all clients.
- You the user are totally in control of the system so even now if we want to generate a new report or record a different set of info we can change and not wait for a call centre to come back to us in many weeks time.
- The help and support desk is EXCELLENT. When I email them I get an answer normally within one hour. They are spot on with the help but also with their advice about the best way to achieve what we are trying to achieve.
- The ability to change and produce reports that we as a business want and not simply having to work around a set of templates.
- It would be great if one could add field tasks and activities from the opportunity and it would be logged against that task and activity rather than having to go back out of the opportunity and then add it as a task or activity and having to add the name and opportunity etc. details.
- A HUGELY positvie impact, tightened up procedures and opportunity and client management.
- Excellent value for money.
- Act and Sage
Really Simple Systems has the ability to be tailored by the user to the needs of the business with help if required provided very quickly and efficient processing and if very much part of our culture not simply a tool to process data. THe key selling point is the fact that we retain control of what we want to be able to do.