Really Simple Systems Reviews

24 Ratings
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Score 7.8 out of 100

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Reviews (1-16 of 16)

Niki Dealey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
  • Add calendar so everything is inside one platform.
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Alison Meredith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Mass-emailing is pretty easy.
  • Adding tasks to a prospect's account is easy. That task automatically becomes part of a list of historical activities when it is completed. That's a far better system than our previous CRM had.
  • I love that it easily categorizes accounts by company instead of by person. You can still search and do things by person. But we market to companies, and companies add/lose employees all the time. It's great to have a CRM organized by company as its default/best way to organize accounts.
  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
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Susan Deutsch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I find Really Simple Systems very user friendly, it truly is 'really simple' but very comprehensive and provides all that one needs to have a complete customer relational database for my business.
  • The Webinar trainings are very helpful and provide detailed information to utilize all the aspects of the program to its potential.
  • Phone support is very helpful and friendly.
  • The only thing I would like to see is integration with Quckbooks.
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Henry McDonald FCMI | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • You the user are totally in control of the system so even now if we want to generate a new report or record a different set of info we can change and not wait for a call centre to come back to us in many weeks time.
  • The help and support desk is EXCELLENT. When I email them I get an answer normally within one hour. They are spot on with the help but also with their advice about the best way to achieve what we are trying to achieve.
  • The ability to change and produce reports that we as a business want and not simply having to work around a set of templates.
  • It would be great if one could add field tasks and activities from the opportunity and it would be logged against that task and activity rather than having to go back out of the opportunity and then add it as a task or activity and having to add the name and opportunity etc. details.
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Freya Vaughan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • The after-sales support is exceptional. Very efficient responses and quick solutions. Friendly.
  • Easy to set up.
  • It took quite a while to set up (with only 1 person doing it alongside their regular job) so it's worth scheduling this properly.
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Scott Ellison | TrustRadius Reviewer
October 12, 2017

Great for small business

Score 6 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Capturing customer contact information and documents that can be shared across users within our group
  • Identifying tasks needed for each client and assigning due dates. These task due dates also integrate with Google Calendar, which is very helpful.
  • They are a UK company. This becomes evident in some annoying little ways, such as when the British Pound Symbol next to dollar amounts shows instead of the dollar sign. Also when adding tasks to Google Calendar they default to GMT instead of the user's time zone.
  • Other quirks come up as well, like when marking a task completed it requires a contact date to save, which is not necessarily applicable.
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Lee Pinsonneault | TrustRadius Reviewer
September 20, 2017

Beginner's Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Running reports works well.
  • It is easy to compile the information I am looking for.
  • The feedback information on a mass email is great. Information is automatically sent to the client list (bounce backs as an example).
  • It is a little difficult learning the system for sending emails. I took me a couple of tries to understand the format and how to send it. Some of my photos don't like to drag into the format.
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Richie Campbell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • I can log all sales and account calls. This eliminates Excell databases and lots of paper
  • I can add fields relevant to our industry - This makes the system more bespoke and user friendly
  • The customer support is EXCELLENT!!! Quick, Efficient and Friendly.
  • It is really simple to use
  • There is no need to improve. You get what you pay for.
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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It's very simple to use and out of the box.
  • It is incredibly cheap compared to other CRM systems on the market.
  • They have fantastic customer service.
  • It isn't completely specified to what we do, but that is fine given that it is an "out of the box" system.
  • No other cons.
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Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Simple easy to use campaign designer. Campaigns are easy to build and there is scope to add in your own images and detail.
  • Campaigns can be sent to specific groups of people allowing us to target certain industries or areas.
  • Running reports are very useful.
  • The database can be customised so that only information you wish to capture is entered into the database.
  • Entering the correct criteria to run a report can be tricky.
  • Adding contacts to the database can be a slow process as there are so many fields to fill in.
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Anonymous | TrustRadius Reviewer
October 09, 2017

CRM

Score 7 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • It is very customizable with regards to adding in fields and specific data points
  • The marketing module is easy to use for mass emails.
  • Nothing fancy, just really simple
  • Reporting can be difficult
  • Many items must be fixed by Really Simple personnel
  • Mass marketing cannot be supported for high volume users
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Really Simple Systems Scorecard Summary

Feature Scorecard Summary

Customer data management / contact management (16)
8.1
Workflow management (1)
10
Opportunity management (12)
7.4
Integration with email client (e.g., Outlook or Gmail) (10)
5.1
Interaction tracking (14)
7.3
Case management (11)
8.3
Help desk management (10)
8.5
Lead management (10)
6.8
Email marketing (7)
6.7
Task management (13)
8.1
Reporting (12)
7.0
Forecasting (11)
7.2
Pipeline visualization (11)
8.0
Customizable reports (11)
7.9
Custom fields (14)
8.3
Custom objects (12)
8.5
API for custom integration (10)
7.6
Role-based user permissions (13)
7.9
Mobile access (9)
7.6

About Really Simple Systems

Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.

With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.

Really Simple Systems Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Has featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Does not have featureContract management
Does not have featureQuote & order management
Has featureInteraction tracking
Does not have featureChannel / partner relationship management
Customer Service & Support Features
Has featureCase management
Does not have featureCall center management
Has featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Does not have featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Does not have featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Does not have featureSingle sign-on capability
Social CRM Features
Does not have featureSocial data
Does not have featureSocial engagement
Integrations with 3rd-party Software Features
Does not have featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access
Additional Features
Has featureEasy to Use One-Stop Shop
Has featureIntegrated Email Marketing
Has featureFree customer support
Has featureIntegration with Xero, Sage One an dKashFlow accounting software

Really Simple Systems Screenshots

Really Simple Systems Integrations

Xero, Kashflow, Sage Business Cloud Accounting (formerly Sage One Accounting), MailSync - Email Integration, Google Contacts, Microsoft Calendar, Google Calendar

Really Simple Systems Competitors

Insightly, Zoho, Capsule

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Starter$15per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
Professional$33per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
Enterprise$50per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
Free CRM$02 Users and 100 Company Records

All plans include free customer support and setup help.

Really Simple Systems Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
75%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
5%

Really Simple Systems Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Really Simple Systems Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:UK, Europe, USA, Canada, Australia, New Zealand, South Africa
Supported Languages: English