Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.
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Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.
With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | UK, Europe, USA, Canada, Australia, New Zealand, South Africa |
| Supported Languages | English |
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 75% |
| Mid-Size Companies (51-500 employees) | 20% |
| Enterprises (more than 500 employees) | 5% |
Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found the platform intuitive and user-friendly. They appreciate how it doesn't require extensive training to get started and navigate through the system effectively. The simplicity of the interface coupled with comprehensive functionality has made it a popular choice among users.
Helpful Customer Support: Another aspect that receives high praise from reviewers is the helpfulness of the customer support team. Users have consistently mentioned quick response times, efficient solutions, and friendly assistance when reaching out for help. This level of support adds value to their experience and contributes to their overall satisfaction with the system.
Effective Organization of Data: The ability of Really Simple Systems CRM to effectively organize customer data has been positively highlighted by many reviewers. They find it convenient and time-saving as it allows them to easily access relevant information about their customers, track interactions, and generate insightful reports. This organization feature streamlines their workflow and enhances productivity in managing customer relationships.
Cons: Limited customization options in organizing account data fields: Some users have expressed frustration regarding the limited options for customizing and organizing account data fields, finding it difficult to tailor the software to their specific needs. Difficulties in reading and locating notes: Several reviewers have mentioned that they find it challenging to read and locate notes within the software, which can hinder their ability to access important information quickly. Cumbersome process of adding contacts to the database: A number of users have found the process of adding contacts to the database slow and cumbersome due to numerous required fields, making it time-consuming and inefficient.
Users recommend the following to improve Really Simple System (RSS): Customize and Explore. Many users recommend taking advantage of the customization options in RSS. They suggest watching the videos to understand the reporting tools and trying out the system for free before making a decision. Users also recommend considering the bolt ons and marketing and enterprise options available in RSS.
Trial and Customization. Users highly recommend trying the trial version of RSS and customizing it to fit individual needs. They find RSS to be a simple and easy-to-use system that offers crucial features for managing prospects and customers. It is suggested to make a list of important needs and compare them to the system's capabilities.
Suitable for Small to Medium-sized Companies. Users believe that RSS is particularly well-suited for small to medium-sized companies that don't require overly complex CRM systems. It is recommended to give oneself time to set up the system, add custom fields, and create reports. Users find RSS beneficial, especially for those with no CRM experience, and suggest it should be among the top three systems evaluated.
Overall, users highly recommend trying RSS, praising its ease of use, value for money, responsive IT support, and helpful features in managing client activity, recording history, and storing documents. It is suggested to compare cost and features when considering RSS as a CRM solution.
