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Really Simple Systems

Really Simple Systems

Overview

What is Really Simple Systems?

Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

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Learn from top reviewers

Great for a Small Business

Rating: 10 out of 10
November 29, 2021
IncentivizedVetted ReviewVerified User
Really Simple Systems enables us to see at a glance potential contracts and their values together with brief details of the contracts so that any team member can access and up...
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Verified user
Director
Really Simple Systems1 year of experience

Organized and easy

Rating: 10 out of 10
November 28, 2021
Vetted ReviewVerified User
We use the CRM to maintain contact with our clients and interested prospects. The system helps us keep accounts, set timelines for contact, create email marketing campaigns, a...
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Verified user
Manager
Really Simple Systems1 year of experience

If you are looking for a CRM system, look no further than Really Simple Systems for a sales focused CRM.

Rating: 10 out of 10
November 27, 2021
IncentivizedVetted ReviewVerified User
We needed to be able to record & store our customer details in a safe GDPR Compliant way that allows me to segment into different target groups. This system allows me to d...
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Richard Perry
Manager - Marketing
Group Marketing MAnager
Thomas's Group (Birmingham) Ltd
Really Simple Systems4 years of experience

Easy and user friendly

Rating: 8 out of 10
November 26, 2021
Vetted ReviewVerified User
I currently use simple systems to manage employee relations issues and to ensure that team tasks are managed and tracked effectively. This is an organization-wide CRM that ass...
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Verified user
Manager
Really Simple Systems3 years of experience

A review of Really Simple Systems

Rating: 9 out of 10
November 26, 2021
IncentivizedVetted ReviewVerified User
We use [Really Simple Systems] to write down any customers or potential customers, keep a log of key contacts, and a list of the last time we have contacted key customers.
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Sarah Healy
Administrative Assistant - Corporate
Executive Assistant
Highway Resource Solutions (HRS) Ltd
Really Simple Systems1 year of experience

Simple to use

Rating: 8 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
In our business, we use Really Simple Systems as a Customer Relationship Management tracker. Any new customers get added to the system and Really Simple Systems helps to keep ...
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Sara Walker
Administrative Assistant - Marketing
Administrative Assistant
Bagnall Construction
Really Simple Systems1 year of experience

What it needs

Rating: 8 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
Use to track our progress on clients and develop different ways of viewing data on prices and names and contacts throughout all of our different products
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Verified user
Administrative Assistant
Really Simple Systems1 year of experience

Good basic CRM

Rating: 5 out of 10
November 25, 2021
Vetted ReviewVerified User
We use it to track opportunities/account details and mailing activities. We have many new leads and RSS helps keep a good track of these[.]
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Verified user
Director
Really Simple Systems1 year of experience

Effective and simple

Rating: 7 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
I personally use it to manage our marketing emails to our database, creating and sending an email a month to a database of 2500 prospects. Our sales director uses it as a CRM ...
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Amanda Arnold
Manager - Marketing
Feedback Ferret
Really Simple Systems1 year of experience

Really Simple Systems - Great for Pipeline Reports

Rating: 8 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
I use really simple systems on a daily basis to manage the conversations I'm having with prospective clients and how they're influencing individual opportunities. The main pro...
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Max Charrington
Representative - Sales
Sales Executive
Gaist Solutions
Really Simple Systems1 year of experience

Fantastic system

Rating: 10 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
I use really simple systems as a database to log companies to approach for M&A purposes.
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Lisa Horn
Analyst - Research & Development
Research Analyst
Ellexan Limited
Really Simple Systems7 years of experience

RSS, a great customer management product for our small company

Rating: 9 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
This system has made our job a breeze. It has been very customizable, easy to use and learn[,] and has saved a ton of trees. We used to write everything on paper and file [it]...
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Ashley Goolsby
Manager - Sales
Managing Partner
RAG INSURANCE ASSOCIATES LLC
Really Simple Systems1 year of experience

Great for the basics

Rating: 8 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
Essentially as a tool to record activity with clients.
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Verified user
Director
Really Simple Systems6 years of experience

review of RSS

Rating: 9 out of 10
November 20, 2021
IncentivizedVetted ReviewVerified User
We use it for holding customer details, filing records so all users can access relevant documents simply and easily. We use it to track our projects and to report on such to m...
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Verified user
Manager
Really Simple Systems2 years of experience

Really simple system to use!!

Rating: 9 out of 10
November 20, 2021
IncentivizedVetted ReviewVerified User
Really Simple System is used mainly in the marketing and sales department to share clients' details and keep it all organized. We regularly update the clients' files so we don...
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Verified user
Account Manager
Really Simple Systems1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

Free CRM

$0

Cloud
2 Users and 100 Company Records

Starter

$15

Cloud
per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module

Professional

$33

Cloud
per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.reallysimplesystems.com/pri…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $8 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

7.2
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.2
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.1
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

6.5
Avg 7.7

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

6.8
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

7.8
Avg 8.3

Platform

6.8
Avg 7.5
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Product Details

What is Really Simple Systems?

Really Simple Systems CRM is designed for small and medium sized companies or departments of larger organisations doing business to business sales. According to the vendor, the product is a simple and easy-to-use online CRM sales, support and marketing system. The CRM is cloud based making it suitable for companies with multiple locations and people who work remotely or at home. Founded in 2006, Really Simple Systems had over 18,000 users.

With the integrated email marketing module, users can build marketing campaigns and send emails and newsletters directly from the CRM system.

Really Simple Systems Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Territory management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: Easy to Use One-Stop Shop
  • Supported: Integrated Email Marketing
  • Supported: Free customer support
  • Supported: Integration with Xero, Sage One an dKashFlow accounting software

Really Simple Systems Screenshots

Screenshot of Accounts PageScreenshot of Tasks PageScreenshot of Marketing Dashboard

Really Simple Systems Integrations

Really Simple Systems Competitors

Really Simple Systems Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUK, Europe, USA, Canada, Australia, New Zealand, South Africa
Supported LanguagesEnglish

Really Simple Systems Downloadables

Frequently Asked Questions

Really Simple Systems is a customer relationship management (CRM) software deployed via cloud with built-in features like email marketing, pipeline management, and case management.

Really Simple Systems starts at $8.

Insightly are common alternatives for Really Simple Systems.

Reviewers rate Customer data management / contact management and Role-based user permissions highest, with a score of 7.8.

The most common users of Really Simple Systems are from Small Businesses (1-50 employees).

Really Simple Systems Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)75%
Mid-Size Companies (51-500 employees)20%
Enterprises (more than 500 employees)5%
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Comparisons

View all alternatives
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Reviews and Ratings

(43)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy-to-use Features: Many users have praised the system for its easy-to-use features, with multiple reviewers mentioning that they found the platform intuitive and user-friendly. They appreciate how it doesn't require extensive training to get started and navigate through the system effectively. The simplicity of the interface coupled with comprehensive functionality has made it a popular choice among users.

Helpful Customer Support: Another aspect that receives high praise from reviewers is the helpfulness of the customer support team. Users have consistently mentioned quick response times, efficient solutions, and friendly assistance when reaching out for help. This level of support adds value to their experience and contributes to their overall satisfaction with the system.

Effective Organization of Data: The ability of Really Simple Systems CRM to effectively organize customer data has been positively highlighted by many reviewers. They find it convenient and time-saving as it allows them to easily access relevant information about their customers, track interactions, and generate insightful reports. This organization feature streamlines their workflow and enhances productivity in managing customer relationships.

Cons: Limited customization options in organizing account data fields: Some users have expressed frustration regarding the limited options for customizing and organizing account data fields, finding it difficult to tailor the software to their specific needs. Difficulties in reading and locating notes: Several reviewers have mentioned that they find it challenging to read and locate notes within the software, which can hinder their ability to access important information quickly. Cumbersome process of adding contacts to the database: A number of users have found the process of adding contacts to the database slow and cumbersome due to numerous required fields, making it time-consuming and inefficient.

Users recommend the following to improve Really Simple System (RSS): Customize and Explore. Many users recommend taking advantage of the customization options in RSS. They suggest watching the videos to understand the reporting tools and trying out the system for free before making a decision. Users also recommend considering the bolt ons and marketing and enterprise options available in RSS.

Trial and Customization. Users highly recommend trying the trial version of RSS and customizing it to fit individual needs. They find RSS to be a simple and easy-to-use system that offers crucial features for managing prospects and customers. It is suggested to make a list of important needs and compare them to the system's capabilities.

Suitable for Small to Medium-sized Companies. Users believe that RSS is particularly well-suited for small to medium-sized companies that don't require overly complex CRM systems. It is recommended to give oneself time to set up the system, add custom fields, and create reports. Users find RSS beneficial, especially for those with no CRM experience, and suggest it should be among the top three systems evaluated.

Overall, users highly recommend trying RSS, praising its ease of use, value for money, responsive IT support, and helpful features in managing client activity, recording history, and storing documents. It is suggested to compare cost and features when considering RSS as a CRM solution.

Reviews

(1-25 of 34)
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Great for a Small Business

Rating: 10 out of 10
Incentivized
November 29, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
[It is] well suited to a smaller business with fewer resources as it's easy to use by any team member (even ones less tech knowledgable), therefore little training required for [any] dedicated person.

Organized and easy

Rating: 10 out of 10
November 28, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
It’s amazing for consulting or marketing firms as it is a great place to keep track of accounts, people, and contacts. It keeps things organized. It’s also a great system for managing campaigns and marketing. I am unsure of scenarios where it may be less appropriate.

Easy and user friendly

Rating: 8 out of 10
November 26, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
3 years of experience
Likelihood to Recommend
Perfect for ensuring that work is delegated to the correct employee and allows managers to easily track where an individual is with their task progress. Great tool when working within a medium or large team of employees that need some task tracking. Very useful for giving manager oversight over case management issues.

Simple to use

Rating: 8 out of 10
Incentivized
November 25, 2021
SW
Sara Walker
Administrative Assistant
Bagnall Construction (Civil Engineering, 1-10 employees)
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
If you have a customer/job where there are steps to be followed such as quotes, follow up, purchase orders received, etc. You can set reminders for a member of the team with their next step and they will be sent reminders. Works well as long as it is kept updated.

What it needs

Rating: 8 out of 10
Incentivized
November 25, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
[Really] good for account tracking and working out what clients are active and none active not so good for extracting data, not enoough push on what else the product can do[.]

Good basic CRM

Rating: 5 out of 10
November 25, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
Smaller businesses - start-ups would be fine[.]

Effective and simple

Rating: 7 out of 10
Incentivized
November 25, 2021
AA
Amanda Arnold
Manager in Marketing
Feedback Ferret (Computer Software, 11-50 employees)
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
I think one of the plus points is the simplicity of sending a simple email to your database and managing your prospects list. However, if you wanted to manage your sales pipeline in more depth it might not be right for you.

Really Simple Systems - Great for Pipeline Reports

Rating: 8 out of 10
Incentivized
November 25, 2021
MC
Max Charrington
Sales Executive
Gaist Solutions (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
Simple systems is well suited in the following: Building out details within suspect accounts[.] A place for colleagues to find information and documents attached to an account Pipeline Forecasting based on probability of closing[.] Simple Systems is less appropriate: Managing tasks (Though there is a function In-depth pipeline forecasting market planning and influences on what can move pipeline along).

Fantastic system

Rating: 10 out of 10
Incentivized
November 25, 2021
LH
Lisa Horn
Research Analyst
Ellexan Limited (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Really Simple Systems
7 years of experience
Likelihood to Recommend
General daily usage is simple to use and can be easily adapted to our specific requirements. The marketing side of the system is not so easy to use and the help support is not so easy to understand for the marketing section[.]

RSS, a great customer management product for our small company

Rating: 9 out of 10
Incentivized
November 25, 2021
AG
Ashley Goolsby
Managing Partner
RAG INSURANCE ASSOCIATES LLC (Insurance, 1-10 employees)
Vetted Review
Verified User
Really Simple Systems
1 year of experience
View profile
Likelihood to Recommend
I have only great things to say about RSS. I do wish it was a bit easier to get to different parts of the Account file, like opportunities. I do think the email and calendar sync could be enhanced and it has not worked consistently but overall it has been great.

Great for the basics

Rating: 8 out of 10
Incentivized
November 25, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
6 years of experience
Likelihood to Recommend
My use is very basic, but I am very extremely satisfied with the ability to record activity and client information.

review of RSS

Rating: 9 out of 10
Incentivized
November 20, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
2 years of experience
Likelihood to Recommend
As I said before, it's lightweight and ideal for use across teams and enables working together remotely on projects so that all users are aware of the latest updates. Its reporting system allows for quick and simple reporting on projects and opportunities.

Really simple system to use!!

Rating: 9 out of 10
Incentivized
November 20, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
Really Simple System is very handy to keep customers' data organized and clean. At the same time, sometimes it would be great to have the option to register changes in a customer's profile like if someone left the organization, who it was replaced with, etc without losing the old data from the person. It's just something small but I like to see who worked in a company before they were replaced.

Really Simple Systems - does what it says on the tin!!

Rating: 10 out of 10
Incentivized
November 20, 2021
Verified User
Vetted Review
Verified User
Really Simple Systems
10 years of experience
Likelihood to Recommend
Really Simple Systems is ideal for a small to medium-size business with a dynamic client bank. Very simple to use to get the basics done, but functionality is there to expand to full marketing, invoicing, pipeline tracking, bulk emailing. Ability to add admin users and main users with a different scope of control. Highly recommended.

Simply just a simple CRM

Rating: 4 out of 10
Incentivized
November 19, 2021
DA
Daisy Agboola
Account Director
Marketing moon (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
Dashboard has made us Our staff have a quick preview of what our clientele is looking like, our task list, sales funnel, and notes. Therefore, we were able to not waste time on going to each file/tab to see what’s going in the business as we can just look at it from an overview as simple as that.

Really Simple & Effective CRM

Rating: 10 out of 10
September 10, 2021
NG
Neil Gilmartin
Business Consultant - Director
NT Software Consultancy Limited (Information Technology & Services, 1-10 employees)
Vetted Review
Verified User
Really Simple Systems
3 years of experience
View profile
Likelihood to Recommend
[I] have recommended Really Simple Systems and implemented it with 3 clients for a simple and effective CRM system, integration with larger ERP systems like Office Central 365, Netsuite, and SAP Business One [are] not recommended.

CRM

Rating: 7 out of 10
October 09, 2017
Verified User
Vetted Review
Verified User
Really Simple Systems
1 year of experience
Likelihood to Recommend
It is well suited if you want an economical solution that is fairly easy to use. it lacks some of the more complex needs that a Salesforce would provide, such as reporting and data uploads

Should I stay or should I go?

Rating: 6 out of 10
September 21, 2017
CL
Carlos Lemos
District Manager - Agricultural Division
Rain Bird Corporation (Wholesale, 501-1000 employees)
Vetted Review
Verified User
Really Simple Systems
1 year of experience
View profile
Likelihood to Recommend
[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.

Also, easy porting of contact and phone information to tasks.
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