Left Sales Force to Really Simple Systems
Niki Dealey profile photo
Updated September 28, 2017

Left Sales Force to Really Simple Systems

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with Really Simple Systems

I chose Really Simple Systems out of DESPERATION! We have been a long-standing consumer of Salesforce here in the United States for YEARS, however the larger they have become, I found there are too many layers one goes thru to get good customer service. After spending hours chatting, leaving messages, getting frustrated at our account executive at Sales Force who did not respond, then going to his manager again and again - ALL with no results and 6 days of lost activity, I found Really Simple Systems!

I initially chose to try it out for myself and had GREAT results. We will be introducing Really Simple Systmes to the rest of our organization and to a second company we run.

The problem Really Simple Systems addresses for us is TIME and EFFICIENCY along with increased ROI's, now that we are not chasing people around from within Sales Force to fix our issues; simple things like our log in credentials not working or changing passwords routinely or they lock you out and even when you do change the password, their system doesn't work. Our Account Executive, Lisa, has been AMAZING! Her emails are always helpful. She is very attentive when helping us and she is FAST, which we never received at Sales Force despite being a long-standing customer. The Really Simple System IT department worked with our IT department to transfer or migrate our data off Sales Force into the RSS platform. I HIGHLY RECOMMEND!
  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
  • Add calendar so everything is inside one platform.
  • Increased our ROI simply for getting help FAST and EFFICIENTLY vs. the days/hours going through department to department with Sales Force to get something fixed.
While Really Simple Systems doesn't have an APP Exchange like Sales Force does, most small businesses will find Really Simple Systems easy to use, affordable, and most of all their customer service is EXCELLENT! When you wear multiple hats like I do, Really Simple Systems stacks up against Sales Force any day of the week.
Any business owner looking for a database/CRM, for example, we are business consultants, this is the SYSTEM TO USE!

Really Simple Systems Feature Ratings

Customer data management / contact management
7
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Interaction tracking
Not Rated
Case management
10
Help desk management
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
9
Custom objects
9
API for custom integration
10
Role-based user permissions
10
Mobile access
Not Rated