Good basic CRM
November 25, 2021

Good basic CRM

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Really Simple Systems

We use it to track opportunities/account details and mailing activities. We have many new leads and RSS helps keep a good track of these[.]
  • Easy set up
  • Clear navigation
  • Easy reporting
  • Support is good
  • We can only add 2 business lines per account[.]
  • We can only add 1 owner per account[.]
  • The email integration is awful[.]
  • CRM mailings - no opportunity to dedupe/resent to unopen etc.
  • We are able to see all account activity in one place[.]
Active campaign - much more expensive and hosting issues for us based in JSY[.]

Do you think Really Simple Systems delivers good value for the price?

Not sure

Are you happy with Really Simple Systems's feature set?

Yes

Did Really Simple Systems live up to sales and marketing promises?

Yes

Did implementation of Really Simple Systems go as expected?

Yes

Would you buy Really Simple Systems again?

Yes

Very easy to set up and use. Easy to navigate and great help and support[.]
Always very clear and responsive[.]
Smaller businesses - start-ups would be fine[.]

Really Simple Systems Feature Ratings

Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Interaction tracking
Not Rated
Case management
4
Help desk management
1
Lead management
2
Email marketing
5
Task management
2
Reporting
7
Forecasting
2
Pipeline visualization
4
Customizable reports
6
Custom fields
2
Custom objects
3
API for custom integration
Not Rated
Role-based user permissions
8
Mobile access
3