Rescue in Customer Service. Customer Representative's Impressions
August 16, 2022

Rescue in Customer Service. Customer Representative's Impressions

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

I've been using Rescue (technician console) for over four years in the Customer Services sphere, mostly to deliver service to macOS users. I have to notice duly delivered Rescue updates for each upcoming macOS version each year, even for the beta versions. Rescue is surprisingly versatile and works smoothly with most popular OS versions. A variety of built-in features is a pleasant nuance, I can't imagine how would I go without predefined replies or custom scripts that every business can adjust to optimize their workflow.

Pros

  • Connection with multiple devices at once
  • User-friendly
  • Option to add your own scripts

Cons

  • Consuming resources of the system

Do you think LogMeIn Rescue delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue's feature set?

Yes

Did LogMeIn Rescue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue again?

Yes

Rescue Technician Console is best suited in scenarios where you single-handedly need to deliver service to multiple clients at once with minimum loss of productivity and reduced stress implied on a person who delivers the service itself. With the amount of customization and options galore, anyone can adjust Rescue for their needs

LogMeIn Rescue Feature Ratings

Remote Administration
8.8
Screen sharing
9
File transfer
7
Over-the-Internet remote session
9
Session record
9
Monitoring and Alerts
Not Rated
Multi-platform remote control
10

Comments

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