Item: LogMeIn Rescue by GoTo
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I've been using Rescue (technician console) for over four years in the Customer Services sphere, mostly to deliver service to macOS users. I have to notice duly delivered Rescue updates for each upcoming macOS version each year, even for the beta versions. Rescue is surprisingly versatile and works smoothly with most popular OS versions. A variety of built-in features is a pleasant nuance, I can't imagine how would I go without predefined replies or custom scripts that every business can adjust to optimize their workflow.

Pros and Cons

Connection with multiple devices at once
User-friendly
Option to add your own scripts

Consuming resources of the system

Key Insights

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?

Yes

Likelihood to Recommend

Rescue Technician Console is best suited in scenarios where you single-handedly need to deliver service to multiple clients at once with minimum loss of productivity and reduced stress implied on a person who delivers the service itself. With the amount of customization and options galore, anyone can adjust Rescue for their needs

Rescue in Customer Service. Customer Representative's Impressions

Overall Satisfaction with Rescue