Rescue to the rescue
August 18, 2022

Rescue to the rescue

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

Our team uses Rescue on the daily to connect with users both in and out of office when they are having technical issues that requires a second set of eyes or IT expertise. The ease of connection to both Mac and PCs makes Rescue the ideal remote connection tool to use with all of our clients.
  • Remote connection
  • Sharing connection with teammates
  • Stop requiring local admin creds for first time Mac connections
  • Ability to easily connect to remote worker during the pandemic
  • Ease of connection for both Mac and PC environments
When we evaluated Citrix Workspace a few years ago the app environment was not as easy to use as LogMeIn Rescue. Things may have changed but we have not gone back to re-evaluate. Some of our team members still use TeamViewer and the product is rated as highly as Rescue among it's users.

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Rescue by GoTo go as expected?

Yes

Would you buy LogMeIn Rescue by GoTo again?

Yes

When working with clients that have trouble following phone or chat instructions, Rescue is the perfect tool for remote connection to being able to see exactly what the end-user is seeing on their machine. The ability to invite other technicians is also a very thoughtful feature that allows multiple people to work on the same issue on one computer.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
10
File transfer
10
Over-the-Internet remote session
10
Session record
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10