Fast reliable file transfer
August 25, 2022

Fast reliable file transfer

John Carroll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Rescue

We are a software/security Co. and we use LMI Rescue to remote into systems to support our customers, collect logs, and work with Dev on escalations. I stay with LMI because our logs can get large and LMI file transfer is fast and stable.
  • file transfer
  • ability to transfer and share sessions
  • Unattended access
  • some systems wont allow sessions
  • Management/admin page is a bit clumsy
  • File transfer can a bit clumsy also but its fast and reliable
  • testing file transfer from one computer to another i was able to get logs in 1 min when a competitor took 7.
  • being able to remote into customer systems and also being able to remote into my own systems to control remotely
  • I dont report on the ROI but LMI has helped me with thousands of customers over the years.
File transfer speed and stability

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LivePerson Conversation Cloud (LiveEngage), Zoom
File transfer of logs is much faster then any others i have used
We regularly work with dev on customer issues. being able to both be on a session is very helpful
Unattended access is great for when dev isnt able to get on the machine and needs to make changes after hours.

LogMeIn Rescue by GoTo Feature Ratings

Screen sharing
File transfer
Over-the-Internet remote session
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control

Using Rescue

17 - Support & Dev
1 - Support manager
  • file transfer
  • remote control
  • escalations

Evaluating Rescue and Competitors

  • Product Features
  • Product Usability