A Messaging Tool as Robust as a Project Management Platform
February 04, 2019

A Messaging Tool as Robust as a Project Management Platform

Kyle Moloo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

Our entire company uses RingCentral. We even use it with our independent contractors, as they can be invited into specific teams. We've been using it since it was Glip (former company). It helps us to separate teams for each of our clients (we're a marketing agency) and set up internal team chats and of course, a company-wide team chat. It's great because you can share files, links, notes, tasks and about everything you'd get out of a project management tool, all inside this chat tool. The best part about it though is the quick access to 1-on-1 or team video chat. We use it every day, multiple times, to interface with remote employees. The only thing it doesn't do that a PM tool would is time-tracking, but you wouldn't really want that in this tool anyways.
  • Video Chat. Quick access, great quality. It's perfect when you need to check-in with remote team members and for days when you work from home and still want to feel like you're in the office.
  • Task creation and assignment. We take conversations that we just had and with one click, turn them into tasks and assign them to individuals or teams.
  • Share files/links and get quick access to them. Everyone needs to share files and links, but the best part is being able to have a quick access sidebar and a great search function to recall those files/links at a later date.
  • Could add time tracking on tasks. Not a need to have, but would be a nice to have. Also the "Sections" part of tasks isn't filterable/sortable.
  • Better Google Drive integration would be great, so I didn't have to download all of the files that were shared.
  • I'd like an integration with Teamwork that would send tasks created in glip into Teamwork as well.
  • It saves us a ton of time that it would take to connect in other ways, so that saves us money that we can't even begin to try and quantify.
  • It allows all team members to always feel involved, even when they're remote. Keeping employees engaged keeps us from having to deal with costly turnover.
  • It lets us take a team of fewer than 10 employees and work like we're 30. This lets us take on more business and make more money.
Its UI feels very similar to Slack, but its capabilities are much more robust. Slack requires multiple logins for different companies and teams, while one RingCentral account can hold all of your team and company chats needed. Slack has many more integrations than RingCentral, but I've never faced a business problem that Slack could solve that RingCentral hasn't. A lot of people love Slack, but I wouldn't make the switch because I feel like I would be sacrificing features that I've come to need and love over the last four years.
It is well suited for any business where messaging needs to be done. RingCentral gets the team out of their inboxes and away from text messaging. Keeping this kind of messaging separate allows for it to be better searched at a later date and keeps teams better organized. Video chatting in RingCentral also allows for minimizing a team's technology stack, as there's no need for two different platforms for messaging and video chat.

RingCentral Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
10
Video conferencing
10
Audio conferencing
Not Rated
Mobile app for iOS
10
Mobile app for Android
10

Using RingCentral

10 - CEO, COO, account managers, project managers, designers, developers, and marketing coordinators all use ringcentral. These people represent every function of our business. Really, anyone involved in the business uses RingCentral to communicate--whether it's 1-on-1 conversations or team chats. Typically, when we need to recall a conversation, we say go look in "Glip" or, "I sent it to you in Glip." (the software's former name).
2 - No one is needed to support it, but we have a couple people that will create new teams and set internal standards on how we use it. For instance, what types of files, links and communication belongs in RingCentral versus our project management tool, Teamwork. There's nothing technical that has to be maintained in this software. You'd expect to have issues with video chat, but it's just one click and it works.
  • Video chat
  • Team messaging
  • File/link sharing and organization for specific clients
  • Assigning tasks to independent contractors
  • Connecting our website contact form (HubSpot/Wordpress) to a new team chat so whenever someone fills out the form, it links to their hubspot contact record as a new message in a "Leads" team chat
  • increasing productivity amongst remote team members
  • inviting clients to team chats for quicker response
  • using it as a support/help desk channel with a new team chat
  • organizing links and files that have been sent between team members
We're going to keep using this forever. We thought about switching to Slack, but we'd only be losing functionality in order to start using a software that is more well known. But, that's not a good reason to switch. RC has plenty of integration and we're yet to run into a problem that we couldn't solve with it.