Centralize your Business Calls with RingCentral
May 28, 2019

Centralize your Business Calls with RingCentral

Jillian Straw | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RingCentral

RingCentral is being used across my entire company. Whether it be the executive team, the sales department, the account manager department or the marketing department. It solves the issue of needing business lines separate from our personal numbers to communicate with current and prospective clients. We are able to utilize call forwarding, texting, faxing, and any other communication medium we need to. It allows for an organized structure that was lacking in other VOIPs we had used previously.
  • Call forwarding. If I am not near my desk, any calls with forward to my cell phone after two rings on my business line.
  • Inter-department calling. If one of my colleagues has a question for me, they can simply go to the Contacts section and have access to calling any members of our company with the click of a button.
  • Faxing. In this day and age not many people use faxing, and so when a random situation calls for it I had previously been unable to oblige the partner/client. Now I can send a fax with a simple click of a button, instead of time traveling back to 2002 when fax machines were prevalent.
  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
  • Positive: It has allowed us to maintain contact with our clients and prospective clients, without giving our personal information out.
  • Negative: When it does shut down, however infrequently, it puts a major halt to our internal operations.
  • Positive: The ability to text people who request those interactions is very beneficial for us.
  • Positive: The ability to answer a business line on our personal lines if we are away from our desks allows us to not miss an important call.
  • Negative: The inability to know who is calling makes it difficult to be prepared for what calls we receive.
We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
If you rely on cold calling or phone calls in general for your business, a VOIP is necessary. We have tried out several other choices that promised bells and whistles, while RingCentral was the one to offer the basics done well. There isn't much as far as fancy add ons go that we are utilizing, but when making phone calls and leaving voicemails, or text messages, it is simple and direct. If you do not have a need for masses of phone calls or a way to separate personal and business calls then there would be no need for it.

RingCentral Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
7
Directory of employee names
9
Answering rules
8
Call recording
7
Call park
8
Call screening
5
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
5
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated