RingCentral...taking the lead!
January 29, 2021

RingCentral...taking the lead!

Patrick Burns | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with RingCentral Meetings

RingCentral Meetings is used by Carousel as way to communicate peer to peer and to clients for video based meetings, messaging and conferencing needs. It is available across the organization as a reseller of RingCentral services. We have access to other platforms as well, but find that the RingCentral platform is a great fit that's easy to use.
  • Ease of use in scheduling and starting meetings.
  • Ease of use in recording meetings which isn't always the case with competitive platforms.
  • Great app for mobile purposes which makes a world of difference during travel.
  • An area of improvement that I see which could simply be how I have it set up is how it imports contacts and email addresses on the mobile app. It doesn't seem to easily pull from Active Directory and relies on contacts being in my phone when many times, I'm including someone in a meeting who isn't an actual contact on my phone.
  • As an employee of an organization, I don't fully know the ROI overall. It does help me achieve my business objectives through the platform.
My default is Cisco Webex Calling mostly due to the fact that users outside my organization are most familiar with that platform, but RingCentral is definitely catching up and I continue to use it more frequently. As my familiarity grows with the platform, the more comfortable I am in using it as my default choice.

Do you think RingCentral Meetings delivers good value for the price?

Yes

Are you happy with RingCentral Meetings's feature set?

Yes

Did RingCentral Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of RingCentral Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy RingCentral Meetings again?

Yes

I prefer the desktop application of RingCentral for the ease of scheduling, initiation of meetings, screen and content sharing and overall quality. I also like the brand and that there is a certain "cool" factor is using the RingCentral platform.
I see their support across clients due to Carousel being a reseller. They have excellent resources and support their clients exceptionally well. Training is key and simplicity are two keys which RingCentral knocks out of the park. The quality is excellent and the reliability is superb.
It's well suited for all internal and external engagements.

RingCentral Meetings Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
8
Mobile support
7
Desktop sharing
9
Whiteboards
Not Rated
Calendar integration
Not Rated
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
9
Slideshows
9
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
User authentication
10
Participant roles & permissions
9
Confidential attendee list
9