RingEX is average at best
October 13, 2023
RingEX is average at best
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
RingEX is used in coordination with NICE. We use RingEX across our entire organization, including our Call Center. We require an effective telephony solution/provider in order for us to effectively support our patient population and our providers. We also require a solution that works and is reliable. We have yet to find that solution within RingEX.
- The add on reporting module through Clearview works well
- We rarely have an issue with getting dialtone on our hard phones
- We really like working with their partner NICE
- Support
- Support
- Support
- We pay for support that has not met our expectations
- We continually pay for services that are not functioning
- We have spent countless, unnecessary hours trying to get this product to work well
We have not been satisfied with what RingEX has offered to us. We have been LESS productive due to the significant amount of time we have spent trying to resolve technical issues with RingEX. We also use NICE, a partner of RingEX, but we are not permitted to talk with or work with them directly. They are severely lacking experience with the NICE products and system, which makes it extremely difficult to address issues in a timely manner.
RingEX does not stack up well against any of these products.
Do you think RingEX delivers good value for the price?
No
Are you happy with RingEX's feature set?
No
Did RingEX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of RingEX go as expected?
No
Would you buy RingEX again?
No