New user and manager of RingEX and very impressed
October 13, 2023
New user and manager of RingEX and very impressed
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingEX
We implemented RingEX a few months ago to replace our on-premises Cisco phone system which had reached end of life. It's being used in our statewide headquarters which houses approx. 20 employees. We needed a cloud-based VOIP system that offered better call handling (ability to answer calls from different devices), and RingEX is a leader in this.
- cloud-based
- ability to handle calls through desk phone as well as PC and phone app
- solid reputation in the industry
- As with many VOIP providers, they've grown so much that their training, online knowledgebase and customer service hasn't quite kept up with demand. Having said this, I haven't needed to reach customer service because their product is so solid.
- better handling of voicemails (voice to text transcription)
- fewer missed calls because users can answer work calls in a variety of ways
As previously stated, better call handling and improved voice-to-text transcription has improved our productivity. We've only used RingEX for a couple months so there may be more improvements and enhancements to come.
- Cisco Business Edition 4000 (discontinued) and GoTo Connect
RingEX is far superior to Cisco BusinessEdition (which is discontinued) and slightly better than GoTo (formerly Jive) that we use in a couple smaller offices.
Do you think RingEX delivers good value for the price?
Not sure
Are you happy with RingEX's feature set?
Yes
Did RingEX live up to sales and marketing promises?
Yes
Did implementation of RingEX go as expected?
Yes
Would you buy RingEX again?
Yes