RingEX is a pricey but very reliable VOIP option for business phones.

Our whole company is using RingEX, we previously had VOIP through our IT provider and they stopped supporting us so we had to move. We liked the flexibility and reliability of the system. We used to have outages all the time on our old system and we are enjoying not having a single outage on RingEX in the last year. The reliability was a huge selling point since we need to have working phones and fax. The flexibility of the system allows us to use physical phones where needed or Softphones for our computers or mobile devices. Our users love the ability to use their company extension from their mobile phone.

They have templates to apply features to various things like ring groups and whatnot, but I often find them to be quirky and end up applying setting manually. They have a lot of features that we frankly don't need and would have liked the abilty to disable them from our users as it's just a lot to look at. We don't use any of the analytics features, but they look very in depth.

I would have put more time into testing some of the fringe use cases we have. The Fax lines we have setup are costing more than I feel they should, and we are missing a pin-less conference room feature that we had on our old phone system. I would still have gone with RingEX, but feel I should have tested it out a little harder before pulling the trigger.

There is no "Premium Support" option I know of. I would not if there was since it should be included in the service.

I had an issue where phone calls were ending automatically after 4 hours. I had a ticket open with email support for 3 days with sparse and meaningless responses. I finally called in and got the issue resolved in 15 minutes after talking to a human. If you can call in for support, the experience will be a much better one.