RUN Powered by ADP® Review
May 08, 2025

RUN Powered by ADP® Review

Jennifer Vaesa | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

all of them and not impressed.
We switched to ADP RUN back in January. I like how we can incorporate payroll, benefits, 401k into the platform. Although I was made several promises that have not come to fruition as of yet.

Pros

  • integrates all functions of HR

Cons

  • Doesn't allow for scheduled payraises
  • Time off functionality to allow for unpaid time off requests
  • allowing paystub messages to only certain staff not all.
  • Negative impact, I have to work much harder than my previous payroll system.
The employee access portal is user friendly.
A little bit of time, but it doesn't have really good functionality for pay raises, tracking, performance reviews, etc.
I switched to ADP because I had a really good salesperson; but the functionality has not been the best. Paycor was a lot more user friendly. I spend a lot more time on payroll, time off requests, trying to determine appropriate merit based pay raises, have outside performance review system.

Do you think RUN Powered by ADP® delivers good value for the price?

No

Are you happy with RUN Powered by ADP®'s feature set?

No

Did RUN Powered by ADP® live up to sales and marketing promises?

No

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

No

I moved our health benefits broker to ADP to be integrated and have not have the level of service I was expecting. The ADP broker was supposed to shop around for better/cost effective insurance; we are now 3 weeks from renewal and I am unable to reach him.

RUN Powered by ADP® Feature Ratings

Payroll Management
5.4
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
8
Benefit plan administration
1
Direct deposit files
9
Salary revision and increment management
1

Using RUN Powered by ADP®

2 - As far as managers, myself and the owner of the company uses it.
1 - I run the administrative department in my company. I perform all admin and HR functions.
  • payroll
  • benefits
  • hiring
  • none
  • none
I'm not getting the support I thought I would.

Evaluating RUN Powered by ADP® and Competitors

Yes - It replaced Paycor and our outside insurance broker, and John Hancock for 401k management. I like how it is integrated into one platform, but I'm not getting the level of support that I thought I would, especially on the Insurance broker side.
  • Scalability
  • Ease of Use
The integration of benefits and 401k deductions with the payroll feature.
I would want more insight into how the platform works before making my decision.

RUN Powered by ADP® Support

ProsCons
Quick Initial Response
Slow Resolution
Poor followup
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
During my initial onboarding and payroll run, I did get support by the payroll team.
No one is helping or have reached out regarding my open enrollment period for benefits. I had to reach out first and still do not have a resolution.

Using RUN Powered by ADP®

ProsCons
Easy to use
Do not like to use
Unnecessarily complex
Not well integrated
Inconsistent
Slow to learn
Lots to learn
  • none
Yes - It works well on the employee side, I haven't used it much on the admin side.
Its difficult to use and not functional

Comments

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