ADP is a game changer
Updated November 19, 2025

ADP is a game changer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with RUN Powered by ADP®

I’ve benefited from these HR capabilities in several meaningful ways. They’ve made it easier to access information, stay organized, and get quick support when I need it. Streamlined processes, clear communication, and reliable assistance have helped reduce stress and improve productivity. Overall, these tools have created a more efficient and supportive experience that positively impacts my day-to-day work.
We use RUN for payroll and workers' compensation insurance. The workers' compensation insurance is beneficial because it is based directly on our payroll amounts; however, audits can still occur, and the numbers are sometimes inaccurate. Additionally, the payroll system could be improved, particularly regarding the vacation time setup. I often don’t know how many vacation hours people have when they try to claim them. It's also important to note that I can't use 40 hours of vacation in a week; I have to take 39 hours of vacation and work 1 hour instead.

Pros

  • Makes it easy to run payroll
  • makes it easy to customize

Cons

  • vacation time
  • great customer service
  • they have an app I can use incase I'm not in the office on payroll day
We operate two separate businesses under the same roof using the same team of employees, but the system doesn’t allow both payrolls to be linked to a single email address. Each person must have two different email accounts in order to receive both sets of paystubs, which makes the process a bit inconvenient and less streamlined than we’d prefer.
Yes, RUN Powered by ADP® has definitely helped save time. The automated tax deductions and filings remove a lot of the manual work we used to handle, and the payroll interface makes processing each cycle much quicker and more organized. The mobile app is especially convenient for making updates on the go, and the automatic error alerts help catch issues early before they become time-consuming problems. Altogether, these features streamline our workflow and reduce the amount of time spent on administrative tasks.
I regularly use the mobile app, and it really proved its value when I had to be out of town on payroll day. Even though I wasn’t in the office, I was still able to handle everything smoothly. The app made the entire payroll process quick, simple, and stress-free, allowing me to manage it all from my phone without any issues.
We switched to ADP from another company at the suggestion of our CFO. The previous company allowed us to call them to correct any payroll mistakes, and if checks had already been issued, they would void them and issue new ones. However, ADP does not permit any changes once a payroll submission has been made.

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Their customer service is truly outstanding. Any time I’ve needed help or had a question, they’ve been quick to respond and incredibly easy to reach. Whether it’s through a phone call or a simple email, they’re always available and ready to assist. It’s reassuring to know that dependable support is just moments away whenever I need it.

RUN Powered by ADP® Feature Ratings

Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10

Using RUN Powered by ADP®

1 - Payroll and workman's comp
1 - Office Manager
  • Payroll
  • Workman's Comp
  • Vacation Time
  • Workman's Comp
It is what the CFO recommended for us to use.

Evaluating RUN Powered by ADP® and Competitors

Yes - We used Accuchex, our CFO recommended we use ADP
I would have stayed with Accuchex, they are a small local company who were able to edit and adjust checks after it was submitted if needed.

RUN Powered by ADP® Implementation

RUN Powered by ADP® Training

  • No Training
  • In-Person Training
Kennedy was great to work with, super fast at answering any questions I had and very knowledgeable
Very easy to use and find answers
The product is mostly easy to learn, there are some difficult things to do.

Configuring RUN Powered by ADP®

It would be nice to configure it a little more, not much.
Some - we have done small customizations to the interface - I have added a few new sections on my main screen to be able to add extra pay.
No - we have not done any custom code
Add vacation time available to the main screen, so I don't have to go into the persons name to see how many hours they have left.

RUN Powered by ADP® Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Startup, we worked one on one with an ADP professional, who helped set everything up and then helped me when I had questions after that.
I always have a positive interaction with ADP employees

Using RUN Powered by ADP®

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Familiar
None
  • Payroll
  • adding vacation time
  • Finding out how much vacation time someone has
  • using 40 hours of vacation time in a week
  • adding misc deductions on a check
Its really easy to run payroll

RUN Powered by ADP® Reliability

I was out of town on payroll day one week last month, I was able to pull up the app and finish payroll right then and there from my phone.
Never had had a problem with the website being slow.

Integrating RUN Powered by ADP®

Relationship with ADP

I loved working with Kennedy
super sweet and easy to work with

Upgrading RUN Powered by ADP®

Comments

More Reviews of RUN Powered by ADP®