Saba customer support is the best
August 27, 2019
Saba customer support is the best
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Learning
Overall Satisfaction with Saba
We use Saba across the whole organization. We purchased Saba at a time when our company was experiencing rapid growth. We needed a more robust and flexible training system. Our initial focus was on completing compliance training and systems training for new team members. We have expanded into developmental learning activities and are in the planning stages of using Saba for performance management. Due to the built-in meeting system, we are expanding our virtual training options, too.
Pros
- Saba listens to its clients and makes enhancements to the system based on client feedback. Their support teams are knowledgeable and eager to find solutions to their clients' needs.
- Saba offers tons of free training online and job aids in addition to their Boot Camps, Conferences, and Regional User Group meetings, including many training opportunities when updates are coming. Saba has an active customer community which includes insights, tips, sharing, and solutions from Saba staff as well as Saba clients.
- The flexibility of the system means it can be used for more than assigning certain training modules. The Workspaces functionality can be used as a corporate intranet system where info-sharing, document sharing, community activities, and more can take place. The integration of multiple HR systems makes it easy to keep team member records up-to-date. The Meeting system can be used for corporate meetings, not just training. Saba continually reaches out to training, HRIS, and other partners to integrate their systems through the Marketplace connector. And, for those who sell content or training, the E-Commerce module is available and integrated into the system.
Cons
- Although their Analytics module has over 200 out-of-the-box reports, most report users find they have to create their own to drill down to the details they need. Each new release adds more fields or chart options, but there is still more room for improvement.
- Implementation was aggressive and didn't include administrator training until the end. I definitely recommend new clients get training before starting the process.
- We were able to reduce classroom and travel time by adding virtual training. The ability to group courses in a curriculum has reduced administration time for tracking our core courses.
- It's definitely more expensive than the limited LMS we transitioned from. However, the expansion of our training content and availability has offset the cost.
We shopped Cornerstone OnDemand and Saba. The customer support during the review process was hands-down better at Saba than COD. Saba was responsive to our questions and listened to our needs before responding to how they could help us meet them. Although they did keep in touch as we worked through our RFP process, they didn't pressure us into making the quick decision. We liked that the sales manager teamed up with a customer support manager so we could really dig into the details of the product functionality. Although the other company offered many of the same options, their salesperson was not as well-versed or helpful as the Saba team. Saba even took the time to customize our sandbox site so it felt like ours before we started. Not the same experience with the other vendor.
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