Accounts Receivable Time Saver
Overall Satisfaction with Sage Intacct
Sage Intacct is used by everyone involved in Finance - our Finance department uses it to create and generate invoices, while our billing department uses it for customer support and accounts receivable. I am in the billing department, and I pull up a customer's Intacct account every time I speak with a customer.
Pros
- Intacct is very responsive - I have never had to wait longer than a few seconds for any sort of request on this software. This is helpful when I have a customer on the phone that I am helping. Intacct values my time and my customer's time.
- It is very easy to automate the process of generating invoices - the main reason we use Intacct. Not once have I been stuck or confused on how to get a customer into a routine billing cycle.
- The invoices that are generated from Intacct look clean and they are very customizable.
Cons
- The processing side of Intacct that we use to process payments manually is very slow. If ever I want to process a payment myself, it will take me 3 to 4 minutes.
- It has helped our customers have a clean and easy experience with their accounts payable departments and our billing department. This has taken away one more worry off our customer.
Do you think Sage Intacct delivers good value for the price?
Yes
Are you happy with Sage Intacct's feature set?
Yes
Did Sage Intacct live up to sales and marketing promises?
Yes
Did implementation of Sage Intacct go as expected?
Yes
Would you buy Sage Intacct again?
Yes
The accounts receivable end has become almost completely automated, we have all of our customers on automatic payments, Intacct automatically processes the payment, automatically generates the invoices, and automatically sends out invoices to the customers once it is processed. This has saved our Finance and Billing departments a lot of time that we would not have been able to afford to spend otherwise.
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