Implementation Year 1 Experience.
Updated January 13, 2026

Implementation Year 1 Experience.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We implemented Intacct in 2025 to address reporting restrictions in our current system. Intacct will enable us to monitor inventories, speed up supplier payments and bank reconciliations, and assign budgets to users. We have not yet implemented dashboards, but they will be incredibly useful to our team members, management, and trustees.

Pros

  • Provides scope for authorizations within the system, reducing emails and paper.
  • Allows us to create warehouses for stock control.
  • Gives options for reporting on a variety on things.

Cons

  • Searching for a customer or supplier account is long-winded. It would be more useful to see all the activity on the first page rather than having to search through and set "from inception" every time. This does not appear to be a field that we can tailor to our preferences.
  • Credit control could be improved by adding functionality for automated chase emails.
  • Prepaid expenses would be better if you could select the GL code, raise the purchase under that, choose the duration, and have it automatically release each month.
  • It's still early days for us, but I know this will save us hours on tasks each week once we are happy with all of the new processes and can automate the supplier payments.
We're still discovering a lot but two things we have been working on are bank feeds and automated supplier payments. Soon, we'll have them, and this will be fantastic for our team, saving hours and hours of work.
We did find this tricky and needed a lot more help to get to grips with the system because the flow wasn't obvious to us. We are learning as we go because there is so much you can do with the system.
Sage 50 and QuickBooks are "smaller systems," whereas Intacct has the potential for system integrations, reporting and dashboards beyond what we've had in the past.

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

No

Did implementation of Sage Intacct go as expected?

No

Would you buy Sage Intacct again?

Yes

Intacct is still quite new to us, and there seems to be a lot to learn. The system's capability means it can grow with us as an organisation, but the drawbacks are that it can be a bit restrictive, so we've had to find workarounds in places for now.

Sage Intacct Feature Ratings

7.4
Accounts payable
8
Accounts receivable
5
Cash management
8
Bank reconciliation
7
Expense management
7
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
8
Multi-division support
9
Regulations compliance
8
Electronic tax filing
6
Self-service portal
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
7
Journals and Reconciliations
8
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
5.0
Inventory tracking
5
Location management
Not Rated
7.3
Pricing
Not Rated
Order entry
7
Credit card processing
7
End-to-end order visibility
8
8.0
Reimbursement management
8
7.0
Dashboards
Not Rated
Standard reports
7
Custom reports
7
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
7.0
Role-based user permissions
7
Single sign-on capability
Not Rated

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