Overall Satisfaction with Salesforce.com
We are small company. My sales team uses Salesforce as the best CRM. The reason why we love salesforce is that our customers also use Salesforce which helps us to understand their requirements on how to export sales leads from our eCommerce sales lead platform - www.salesOptimize.com to their CRM.
- We use the SalesForce API to send our leads directly from SalesOptimize to Safesforce.
- I like the Campaigns report to see the latest stage of our opportunity.
- I like the fact that I can change the opportunity format which works but [is] better on our sales process cycle.
- It is not great to have to pay annually when you are just a small company.
- We get too much duplication on leads when more than 2 contacts in one company sign up on our trials. I wish Salesforce could put both contacts into one opportunity directly.
- It would be great to bulk a lot of opportunities directly vs. doing one by one.
- My marketing team goes crazy as not all the contacts are in the opportunities as some are only available on Accounts.
- None to be honest. There is no scoring on leads so sales people don't know which one to chase and win.
- There is no warming when someone is burning too many leads or taking too long to close a lead.