Choosing the right CRM...why it matters to me.
June 27, 2017
Choosing the right CRM...why it matters to me.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Modules Used
- SalesCloud
Overall Satisfaction with Salesforce.com
Currently we are using it as a Dell partner. They provide a portal for us to load sales opportunities. Our entire sales staff uses it. I have used salesforce in the past with other companies I like because it provides a centralized console of information on my customers and prospects. It organizes it in a way that makes it easy to update new information that I can share with the rest of my team. It also gives me the ability to use this data in ways that help me fine tune my sales practice.
- For my business salesforce gives us the ability to track and manage relationships and stay in touch with our customers.
- It provides my sales team the tools they need to effectively track current and new opportunities to our customers.
- It is a complete CRM package It is flexible, mobile, and fully customizable. It is easy to use and manage.
- It is the number 1 platform in use today, its cloud based so we can access it from just about anywhere in the world.
- They don't provide an on-premise solution has to be on their cloud.
- The price that is quoted for the complete CRM package is per user, not per business. I have 7 sales people which makes the cost prohibitive for a small business.
- Updates....when they do updates it affects everyone...all customers get the updates at the same time.
- For my business it gives me the ability to have everything i need to manage my sales team in one place.
- It gives me the ability to also collaborate with my vendor partners on a similar platform.
- Even though it is expensive the benefits to my business are positive.