Good, but needs to speed up
January 16, 2020

Good, but needs to speed up

Joseph Alleruzzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

Salesforce Commerce Cloud is used collaboratively with our clients for their eCommerce departments. This is a tool to aid advertisements, coupons, content, fulfillment, social media, email, sales tracking and more.

Pros

  • Easy visualization of consumer journey.
  • No coding required.

Cons

  • Lack of customer service.
  • Product delays.
  • Saved time using Salesforce engineers.
  • Decreased ROI due to in-house integrations.
Since we are operating within the Salesforce platform such as the DMP and Marketing Cloud, integrating Commerce Cloud was an efficient and consistent way to streamline the processes.
The overall front-end design is modern and works well on all devices, and performs smoothly. The extensions into other Salesforce applications make the entire funnel marketing easy with attribution. Integrations are always delayed, order management is good but not a 1:1 match in real-time.

Salesforce Commerce Cloud Feature Ratings

7.7
Product catalog & listings
8
Product management
6
Bulk product upload
7
Branding
8
Mobile storefront
8
Product variations
8
Website integration
9
Visual customization
9
CMS
6
6.0
Abandoned cart recovery
5
Checkout user experience
7
8.0
eCommerce security
8
7.3
Promotions & discounts
8
Personalized recommendations
8
SEO
6
7.2
Multi-site management
5
Order processing
7
Inventory management
8
Shipping
8
Custom functionality
8

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