A social aspect to the application I don't find much use for.
September 15, 2017
A social aspect to the application I don't find much use for.
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Communities
Salesforce Communities is a feature that we have at our organization, but we don't really use it especially often. That is to say, it's not something that was mandated by the company. It seems like a haphazard way of trying to add communication or a social integration to a product that doesn't really need to have those elements. Or at least, it's not well executed enough to use.
- Easy to connect or "follow" other employees
- Pretty intuitive to use
- It doesn't offer enough value for what it is (It's like Google Circles with no user base)
- Too simple
- Visibility between users is often different and thus confusing
- Good attempt to connect users (but it's just that, an attempt. Doesn't really deliver)
- The chat interface would have been useful, if there weren't much better alternatives outside the app.
- It is however, a good system of record for communication and for some degree of progress checking.
It's kind of like a more business oriented version of Google Hangouts, to Gmail, to Drive. The only thing is, Hangouts is much more streamlined, and it's what you would rather use. So in that way it's almost like Google Circles. It's there, and you can use it, but it's not very good and as a result not many people use it. So in the end you're part of a dead social community.