Salesforce Community Cloud lives up to expectations!
October 18, 2019

Salesforce Community Cloud lives up to expectations!

Aubrey Miles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Community Cloud

Salesforce is used by almost every department at my company including Sales, Customer Service, Billing, Accounts Receivable, and Provisioning. It really helps us to keep all notes and documents related to a customer in a common place where all departments can have access. It is also helpful for showing how specific billing accounts are related to each other with the hierarchy feature.
  • The hierarchy feature is great for showing related accounts & sub-accounts. This makes it easy to address all issues under a common grouping of accounts when speaking to a customer.
  • The chatter feature is extremely useful for alerting coworkers that their attention is needed on a specific case or work order. This sends an email to the person which includes your note to them.
  • The search feature in Salesforce is great. You can search by work order number, customer number, customer name, contact name, among many other things. It is very easy to find what you are looking for.
  • Certain packages offered by Salesforce Community Cloud have an odd "shared success" payment model that may not be suitable for all companies.
  • A large number of features available may be overwhelming for new users.
  • Salesforce Community Cloud has helped us stay more organized to better address customer concerns and provide any requested documents with a turnaround time of under 24 hours.
  • Salesforce Community Cloud helps us track how long cases and work orders have been open with many different reports that are extremely useful for managers to track productivity.
I have personally not used any other software comparable to Salesforce Community Cloud at this time.
Salesforce Community Cloud offers wonderful support for their services. I find the software to be extremely user-friendly, but I know that my colleagues who have needed assistance have always been satisfied with both the response time and the clarity of the answers. Our IT department also found the deployment and customization of this software to be a very smooth experience.

Do you think Salesforce Experience Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Experience Cloud's feature set?

Yes

Did Salesforce Experience Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Experience Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Experience Cloud again?

Yes

Salesforce Community Cloud is best suited for business-to-business sales. SFCC makes it very easy to keep all contacts, quotes, contracts, etc. organized for prospects and customers. Everything is easily viewed in history & can be accessed across multiple departments. The hierarchy tool allows you to see how accounts and sub-accounts are related. SFCC may be less useful for companies that do not deal with customers that have multiple account levels.