Overall Satisfaction with Salesforce Community Cloud
We use this for our partner portal. It has been heavily customized to reflect our brand and extend our online community experience. Their is an environment in play whereby our partners utilize this and can also log and register any business leads that automatically integrate to Salesforce Sales and Marketing Cloud. This can also be done via mobile anywhere, from any device. Partners can access the community through the Salesforce mobile app or from any mobile browser. Primarily used to grow our partner sales and relationships and also empower employees internally and externally.
- Heavily customized to reflect our brand
- Integration - Partners utilize this and can also log and register any business leads that automatically integrate to Salesforce Sales and Marketing Cloud
- Access the community through the Salesforce mobile app or from any mobile browser
- Error Messaging - Community users see 'We can’t upload your photo right now. Please wait a few minutes and try again' when attempting to upload Profile image
- Speed of access on occaisions as its a SaaS application
- Issues with integration at times
- Speed to market for qualifying and closing new business opportunities.
- Higher levels of data integrity for info across multiple business entities.
- Providing a single source of truth for all data relating to both business opportunities and deals.
Other online community forum software vendors include, HiveBrite, ForumBee and Memeni. the main competitor being HiveBrite. Additional tools with chat functionality may also include Slack which i have used. Having th ability to create groups by product / team / region etc.
Both Salesforce Community Cloud and Slack offer the ability to collaborate among internal and external stakeholders but Salesforce as one of the most inniovative CRM providers in the world has the edge in terms of integrating to other Sales, Marketing and Chatter components.
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes