Salesforce Experience Cloud - Bring Everything and Everyone Together
April 15, 2021
Salesforce Experience Cloud - Bring Everything and Everyone Together
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)
My organization is currently using Salesforce Experience Cloud (formerly Salesforce Community Cloud) to connect both our internal users and external users to our Salesforce environment. We use it for providing up to the minute updates, internal/external communication, quotations, review incoming inventory, place parts orders, place large orders, review and submitting warranty claims, viewing customers, and analytics.
The experience allows us to keep everything in one place, easy for new and old users.
The experience allows us to keep everything in one place, easy for new and old users.
- Allow for lots of information in one place.
- Create separate experiences for different users (or user groups).
- Allow for multiple ways to communicate.
- N/A
- Allowing for customization for different user groups.
- Ability to display lots of different information in a [single] place.
- Allow for multiple ways to communicate.
- Positive: Allowed us to merge everything to a single website with a single login, instead of having 3 separate websites.
- Positive: Allowed for less coding, and less staff to update.
- Positive: Intuitive layout, making it easier to train new staff and employees.
Do you think Salesforce Experience Cloud delivers good value for the price?
Yes
Are you happy with Salesforce Experience Cloud's feature set?
Yes
Did Salesforce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Salesforce Experience Cloud go as expected?
Yes
Would you buy Salesforce Experience Cloud again?
Yes