User-friendly Salesforce
April 14, 2021

User-friendly Salesforce

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Salesforce Experience Cloud (formerly Salesforce Community Cloud)

We use Salesforce [Experience Cloud (formerly Salesforce Community Cloud)] to track student data, communication, and movement through the enrollment funnel. It is used by various departments across the organization.
It helps us to know which departments have been in touch with which prospective students. We're also able to manage an information funnel from inquiry through matriculation.
  • Holds large amounts of data
  • Simultaneous use/access across the company
  • User-friendly
  • Doesn't automatically recognize duplicate records
  • Accessing student contact info
  • Assigning students to different staff persons for ongoing assistance
  • Checking relevant communication between students and other staff
  • Maintain up-to-date student records
  • Effectively track admissions-related communications with students
  • Able to distinguish between students with the same name
I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.

Do you think Salesforce Experience Cloud (formerly Salesforce Community Cloud) delivers good value for the price?

Not sure

Are you happy with Salesforce Experience Cloud (formerly Salesforce Community Cloud)'s feature set?

Yes

Did Salesforce Experience Cloud (formerly Salesforce Community Cloud) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Experience Cloud (formerly Salesforce Community Cloud) go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Experience Cloud (formerly Salesforce Community Cloud) again?

Yes

[Salesforce Experience Cloud (formerly Salesforce Community Cloud) is] useful in tracking communication with qualified leads.